Community Manager
Job details
Our marketing team builds large-scale initiatives that are seen by millions of people around the globe and has the opportunity to set the trend, work in an agile environment and participate in forming strategic partnerships. We are seeking a dynamic and experienced Community Manager to join our team. As a Community Manager, you will play a crucial role in representing our community and facilitating communication between community members and internal teams. You will be responsible for collecting feedback, managing community moderators, and creating engaging community content across various platforms including Telegram, Reddit, Discord, and Facebook. From time to time, you will assist in launching communities. Responsibilities
- Act as the community representative and maintain a strong presence on Telegram, Reddit, Discord, and Facebook
- Collect and relay community feedback to internal teams, ensuring that community concerns and suggestions are heard
- Recruit, train, and manage volunteer community moderators to ensure a positive and welcoming community environment
- Work closely with different departments to create engaging community-related content
- Foster community growth and increase engagement levels through strategic initiatives
- Monitor community sentiment and proactively address any negative feedback or issues
- Collaborate with Ambassadors in the Ambassador Program to amplify community efforts
- Analyze community data, create reports and provide insights to drive decision-making and enhance community initiatives
- Organize and host community events as needed
- Be engaging, upbeat, and positive in all community interactions
- Minimum of 2 years of experience in community management or moderation
- Strong communication, interpersonal, and leadership skills
- Proven experience in managing communities on Telegram, Reddit, Discord, and Facebook
- Proficiency in English is a must, proficiency in additional languages is a plus
- Excellent problem-solving and conflict resolution skills
- Passion for the cryptocurrency industry and understanding of blockchain technology
- Ability to work independently and as part of a team
- Experience in managing sizable online communities
- Proficiency in multiple languages is considered advantageous for this role
- Bachelor's degree or above
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.