IT Support Specialist

As an IT Support Specialist, you will be responsible for providing efficient and professional assistance to all employees of the company regarding IT-related issues and enquiries. You will be the first point of contact for technical support, ensuring smooth operation of IT systems. The position will be based in Harwich but will also provide support across our other UK sites (in Surrey and Cheshire).

• Phone and Email Support: Answering requests from employees to diagnose and resolve their IT problems.
• Ticket Handling: Logging all incoming requests and problem reports in our ticketing system. Documenting all actions taken and solutions provided.
• Troubleshooting and Issue Resolution: Analysing and resolving IT issues, including hardware, software and network problems. Assisting with the installation, configuration and updating of software.
• User Training: Providing guidance and training to employees to prevent common issues and improve understanding of IT systems.
• Collaboration with Other Teams: Working closely with other IT teams to resolve complex issues and ensure effective communication.
• Documentation and Reporting: Updating knowledge databases and creating reports on common issues and solutions.
• Infrastructure Support: Troubleshoot, support & maintain servers and network switches.
• Microsoft System Center Config Manager: Manage clients, software packages, updates and OS deployment task sequences.