A/SA (12 months contract), Investment Services (Operations - Ops Service Provider Management) (10978)

The Operational Service Provider Management Analyst will be part of the Operations pillar under the Investment Services department (IS). Investment Services brings together all investment support activities under one function, spanning from deal advisory and data management to trade processing and investment accounting. It aims to serve as a trusted business partner to other departments within Temasek, providing the business with strategic insights and driving operational excellence across the end-to-end investment process. The Operational Service Provider Management Analyst will play an important role in onboarding banks, brokers and custodians required for the investment process. The Analyst will build close relationships with operational service providers, determining service level metrics to evaluate them by and monitoring vendor performance. Responsibilities:

• Execute various operational service provider activities
  • Perform the paperwork and legal documentation for bank/broker/custodian onboarding/ on-going maintenance/ offboarding, ensuring that all processes are in line with regulatory and governance requirement
  • Work closely with the Public Markets and Treasury teams to onboard new banks and brokers, ensuring that all requirements are met
  • Liaise with all stakeholders for account opening and closing activities, ensuring the timely capture and update of bank/broker/custodian account data

• Develop and manage operational service provider relationships
  • Proactively manage relationships with operational service providers, defining key metrics to evaluate them by and monitoring and reviewing services on a periodic basis; key activities will include:
  • Identifying a set of relevant KPIs and service level agreements (SLAs) to measure vendors and service providers
  • Conduct regular feedback sessions with relevant internal stakeholders to ensure the service provided by vendors is in alignment with their requirements

• Manage and drive continuous improvement in service quality
  • Work closely with the Operational Stewards pillar Director and other relevant stakeholders (e.g. Temasek business teams where applicable) to develop vendor SLAs and KPIs, and ensure ongoing monitoring and tracking of these to manage service provider performance

• Degree holder with 2 to 4 year (Associate) / 5 to 7 years (Senior Associate) of relevant working experience
• Strong communication and documentation skills
• Good logical thinking, analytical and problem-solving skills
• Committed and willing to learn; a team player with initiative and ownership mindset
• Hands on, meticulous and with a keen eye for details
• Proficient in Microsoft 365 Office
• Strong knowledge in data literacy is an advantage
• Proficient in data visualisation and analytics tool such as Qlik Sense and Tableau will be an advantage