IT Project Coordinator / IT Project Support

Centific Global Solutions is currently seeking a candidate with high-level attention to detail, project management across multiple stakeholders and time zones, flexible with numerous tracking platforms and sheets, and keen on improvement processes and solutions. Prior experience in a fast-paced environment is preferred with a plus in working in the Telco/Infrastructure field and managing external vendors and datacenters. Job Responsibilities Project management experience on Logistics Coordination

• Manage Region Projects/Tickets and work with cross-functional teams and vendors to unblock issues
• Understand the status of assigned region engineer's projects and update its' tickets regularly
• Hosts weekly/bi-weekly Logistics Related meetings with stakeholders and take meeting notes to ensure projects are moving along and communicate any risks/blockers to stakeholders.
• Provide a tracker/dashboard that shows progress of each project with pending task
• Unify Ticketing tracking for all requests across different vendors and regions
• Manage CDN site accuracy on our internal database and update changes accordingly
• Lead new Initiative and Project Meetings for Process and Device Improvements
• Coordinate and manage external vendor troubleshooting calls and follow-up tasks

Data Accuracy

• Inventory Database Improvement Strategy by creating plan for healthy amount of spares at each site/warehouse and trigger request for additional spares when it reaches certain threshold
• Raise Site and Vendor Remote Hands to perform site audits when needed
• Update CDP/Internal documents when requested and perform ad-hoc tasks when required

Vendor Support

• Initial POC for all Vendor Queries relating to shipment, access, and chats/communications
• Create Colocation Inbound/Outbound Shipments and track Deliveries
• Work with SCM/Planning to update and add equipments into CMDB- How to receive servers in Twinkle AMS
• Schedule onsite technicians and provide site access requests for all ad-hoc/scheduled activities.
• Ensure ACL list is up to date.
• Submit Vendor Remote Hands Requests to support physical works on site
• Perform regular audits for all site portals, inventory, and hours performed by vendors
• Schedule vendors for ERAD for Reverse logistics and oversee the activities.
• QBR for all vendors

Job Requirements

• Minimum bachelor’s degree required
• Required to have basic knowledge on IT with project management skillset.
• Knowledge on project tracking software and best if you know JIRA
• Experience in Telecommunications/CDN/Datacenter related environment is strongly preferred.
• Proactive, detail oriented and open to flexible working hours if needed.
• Embraces challenges and takes initiative in solving issues.
• Working knowledge on project tracking software or knowledge in using JIRA is strongly preferred. and/or related issue tracking software

About Centific Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.