Customer Relations Officer - Singapore - Transport
Full time
at Catalyst Talent Strategy Consulting
in
Online
Posted on April 13, 2024
Job details
About The Client You would most probably be a customer of our client. They play an important role in Singapores public transport system by being the middleman between you the commuter and all the other parts that help to make it world class. Scope of Position : Responsibilities
- Attend to enquiries primarily incoming calls through the hotline or other channels such as email
- Understand customers needs and provide quick accurate and satisfactory answers to their queries
- Ensure proper recording of conversation with customer in the call centre system
- Meet/exceed all individual and team key performance indicators (KPI) set by the management
- Maintain a positive and helpful approach in interactions with all customers
- Other ad hoc duties as assigned by Team Leaders or Supervisors
- Has previous experience in call centre is highly preferred or customer service experience
- A team player with good interpersonal and communications skills
- Selfmotivated and able to work independently with minimal supervision
- Able to work during weekend and perform OT when necessary
- Fresh Diploma graduates are welcome to apply
- Basic Transport Allowance AWS VB
- Tanjong Pagar TransitLink Office
- Working hours: Shift work required to work on weekends 8.00am 5.30pm / 8.30am 6.00pm off on PH
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