WAREHOUSE MANAGEMENT SYSTEM PRACTICE MANAGER

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Warehouse Management System Practice Manager

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️ MANAGEMENT POSITION – PERMANENT

️ ERP KNOWLEDGE AND WAREHOUSE MANAGEMENT SYSTEM IMPLEMENTATION EXPERIENCE

️ CANADA & ABLE TO TRAVEL INTERNATIONALLY

️ REMOTE + 20% TRAVEL

️ ENGLISH AND FRENCH

️ REPORTING TO C-LEVEL

[/vc_column_text][mk_padding_divider size="32"][vc_separator][vc_column_text css=".vc_custom_1703186005956{margin-bottom: 0px !important;}"]The WMS Practice Manager, in partnership with the C-Level Manager, holds overall responsibility for managing all Warehouse Management System projects globally. Key goals include ensuring projects are delivered on time and within budget while maximizing value delivered to clients. The WMS Practice Manager optimizes resources and practices efficiency by keeping a standardized methodology and proper continuous training for team members. Additionally, the WMS Practice Manager participates in sales efforts for the WMS offering (this includes possessing in-depth knowledge and understanding of the market and competitive products), client meetings, N’ware WMS events, and demonstrations as needed.[/vc_column_text][mk_padding_divider size="15"][vc_column_text css=".vc_custom_1703186768094{margin-bottom: 0px !important;}"]

RESPONSIBILITIES

MANAGEMENT AND HUMAN RESOURCES

• Lead project planning and execution of WMS projects in collaboration with the Delivery Manager, using approved resources while following implementation methodology.
• Collaborate with senior management and resource planners for effective resource allocation.
• Supervise staff, conduct annual reviews, approve personal leave, and address personnel issues as required.
• Provide ongoing coaching to enhance product knowledge, consulting skills, and team productivity.
• Maintain a focus on customer satisfaction during project implementation and support thereafter.
• Participate actively in project initiation, establish credibility with clients, and guide project teams.
• Utilize corporate control tools for project coverage and milestone adherence.
• Oversee project completion and handovers to support, ensuring client expectations are met.
• Participate in weekly project reviews with internal staff (and clients where necessary), providing updates and follow-ups.
• Ensure consistency in tools and methodologies across projects.
• Occasionally serve as the WMS Practice Strategic Architect for unique client needs.
• Plan work assignments, coordinate continuous learning, and promote team communication, while conducting periodic meetings with resources to realign efforts and address challenges.
• Monitor project progress and take corrective actions as needed.
• Suggest recruitment needs based on backlog of contract hours and expertise needed for the practice.
• Manage escalations from active projects and act as the primary point of contact for management.

ESTIMATES

• Collaborate on project estimates, validate diligent time entries, and manage budget approvals.
• Address escalated Account Receivable issues and assist as needed in client collection or credit adjustments.
• Conduct post-implementation reviews and provide recommendations to other departments.
• Review and evaluate new client requests related to architecture.

PRODUCT OFFERING

• Develop and nurture partnership with internal staff, partners (hardware, equipment, supplies, automation), and vendors to grow the N’ware WMS practice to be a “one-stop” partner for our clients that are looking for various Products and Services.
• Provide Product and Services training/information not only to the N’ware WMS team members but also other colleagues under the N’ware umbrella.
• Participate in weekly reviews with other N’ware departments to ensure proper alignment and planning.
• Monitor the market landscape and stay updated on competitor products and activities.
• Represent the company at strategic networking events, fostering partnerships, and generating leads.

COACHING AND MENTORING

• Provide ongoing coaching to the WMS team, enhancing their product knowledge, techniques, and professional conduct.
• Participate in go-to-market strategies for the practice and assist in establishing pricing, credit terms, guarantees, and delivery schedules in accordance with company policies.
• Review and revise contracts as necessary.

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COMPETENCIES ESSENTIAL FOR A SUCCESSFUL WMS PRACTICE MANAGER IN OVERSEEING AND MANAGING LISA WMS PROJECTS EFFECTIVELY

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PROJECT MANAGEMENT AND LEADERSHIP

• Proficiency in overseeing complex projects, ensuring deadlines and budget constraints are met.
• Ability to lead and inspire teams, providing guidance, coaching, and direction for optimal performance.

STRATEGIC PLANNING AND RESOURCE MANAGEMENT

• Skill in developing and executing strategic plans for project and resource management.
• Expertise in resource planning and allocation to optimize project outcomes and practice profitability.

CLIENT RELATIONSHIP AND SALES

• Strong customer focus with the ability to maintain and enhance client relationships, ensuring their needs are met or exceeded.
• Experience in identifying and pursuing sales opportunities, meeting with potential clients, and participating in promotional events.

STANDARDIZATION

• Commitment to standardizing tools, products, and methodologies across all projects for consistency and efficiency.

COMMUNICATION AND FINANCIAL MANAGEMENT

• Excellent communication skills, both written and verbal, for effective interaction with teams, clients, and management.
• Proficiency in budget management, including project budgeting, tracking expenses, and ensuring profitability.

PROBLEM SOLVING AND CUSTOMER SATISFACTION

• Adept at identifying and addressing project issues and challenges, with the ability to recommend and implement solutions.
• Dedication to maintaining high levels of customer satisfaction throughout project implementation.

TECHNICAL PROFICIENCY AND MULTINATIONAL EXPERIENCE

• Familiarity with WMS (Warehouse Management System) and related technologies to provide technical guidance to project teams.
• Capability to manage projects across diverse regions, including Canada, the United States, Latin America, and EMEA.

SALES PRESENTATION AND ADAPTABILITY

• Ability to deliver effective sales presentations and product demos to potential clients.
• Flexibility to adapt to changing project requirements and environments.

FINANCIAL ANALYSIS AND PROJECT CLOSURE

• Proficiency in analyzing financial data and making informed decisions to ensure project profitability.
• Experience in successfully closing projects and ensuring client expectations are met or exceeded.

COLLABORATION AND CONFLICT RESOLUTION

• Strong collaborative skills to work closely with cross-functional teams, including Client Care and Sales departments.
• Skill in resolving conflicts and escalations effectively and professionally.

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