Service System & Digital Solutions, Specialist (Chatbot Development)

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. As pioneering innovators for over 100 years, we're now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives. To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone. If you believe in developing a better tomorrow, read on. About the Role Responsible for driving a journey to leverage and integrate Natural Language Processing and Artificial Intelligence technologies into Chatbot and other digital solutions to better the customer experience and create a next generation enquiry platform. Responsibilities:

• Maintain close communication with multiple business units to understand the business initiatives and optimize the usage of data science and digital technologies.
• Identify opportunities to leverage Machine Learning (ML), Artificial Intelligence (AI), Natural Language Processing (NLP) and Speech Recognition focused technologies to improve customer journey.
• Deliver customer-facing digital application solutions across the multiple digital channels (e.g., mobile application, website, e-commerce and omni-channels).
• Develop sourcing, cleansing, structuring and ingesting new data sources.
• Represent the team as the technical specialist to work with IT / Vendors, ensuring Chatbot backend such as DB, APIs, Infrastructures readiness to carry out technical solutions.
• Conduct regular Chatbot compatibility and continuous improvement review. Propose direction to uplift Chatbot efficiencies and overall performances.
• Stay in tune with market research and development and evaluate different technologies to address current challenges and future improvements.
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements.

Minimum Job Requirements:

• Bachelor in Statistics, Data Science, Computer Science, Electronic Engineering, Information Engineering, or other relevant disciplines.
• Minimum of 3 years of relevant experiences in ML / AI / NLP / Speech Analytics / Speech Recognition solutions.
• Text / Language Database design for NLP in mixed language.
• Experience of diverse data analysis with advanced text analytics skills, especially with English and Chinese.
• Programming experience with SQL, (+)Sybase, (+) Oracle, Python, C++, Scala, Java, R or similar language.
• Sufficient knowledge in System development life cycle, or Agile methodology.
• Familiar with Cloud Technology such as MS Azure would be an advantage.
• Plan and execute testing including but not limited to UAT, Postproduction Testing.
• Proactive and quick to respond to any system failure related scenarios, resolve the issue in timely manners.
• Knowledge of web service products and mobile development.
• Ability to pick up insurance concepts quickly.
• Fluent in English and Cantonese.
• Basic insurance and pension knowledge would be an advantage.

Others:

• You are required to obtain the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.