System Support Engineer
Job details
Job Summary We currently are looking for talented candidates to join Unifiedcomms as a System Engineer. As a System Engineer, you will be an active member in the delivery team for project deliveries and production system technical support. Presales support with existing product offerings to solve customer’s problems is expected with active customer interaction during course of work. Responsibilities · Provide installation and technical support to customers including but not limited to the following equipment: servers, network switches, NAS, virtualization (VMWare/Redhat KVM)· System management on administration, backup/recovery, performance/fault management · Perform and manage routine preventive maintenance and operational activities promptly and effectively · Develop automation scripts to improve operational efficiency · Provide project documentation (User Acceptance Test, system overview) and reports · Rotating shifts for 24x7 tech support phone · Provide L2 technical support and diagnose problems through onsite or remote troubleshooting Requirements · Degree in Telecommunications/Information Technology/Engineering · Good knowledge and hands-on experience in Unix/Linux OS, VM, MyriaDB/MySQL, VPN and firewall · Knowledge in telecommunication signaling protocol such as SIP, SS7, Sigtran, Diameter, GTP-C/U · Basic programming knowledge and scripting, in any programming platform · Exposure in cloud technology, Hadoop, data analytic, data visualization and cybersecurity · Relevant work experiences in the Telco industry will be advantageous · Working knowledge in voice solution such as IPPBX, contact centre and VoIP will be advantageous · Team player with cooperation spirit and excellent coordinating skills · Self-motivating, willing to learn and capable of working independently · Fresh graduates with relevant degree and outstanding results are encouraged to apply Benefits · Exposure in new technology such as 5G mobile network, cloud computing and data analytic · Freedom to learn new skills and put in practice · External training will be provided to ensure you acquire new skills needed · Flat management practice, arm reach to management team who is friendly and approachable · Open office concept and friendly environment · Near to MRT station · Flexi working hour, we know you need it some times
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