Value Stream Manager Asia
Full time
at Toll Global Forwarding Services (Malaysia) Sdn. Bhd.
in
Malaysia
Posted on April 11, 2024
Job details
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Value Stream Manager Asia
Apply locations Bayan Lepas time type Full time posted on Posted Yesterday job requisition id R000067046 About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — Primary Duties :- Highlight risk and coordinate IT service management & process compliance issues with service provider and use data & insights to proactively identify improvement initiatives
- Act as the key point of escalation for all matters related to specific Value Stream and facilitate escalation resolutions across IT service delivery capabilities
- Track and report on IT services for the assigned Value Stream, including developing and communicating IT changes and awareness programs for the business
- Communicate and collaborate with technology leadership and service partners on status, issues, and decisions to influence outcomes
- Act as an advocate for the quality, delivery and continuous service improvement of IT services, ensuring the highest levels of customer satisfaction are provided by the Value Stream and improve its KPIs
- A minimum of 7-10 years of experience in IT service management, with a significant portion in roles focused on process governance, issue coordination, and performance improvement.
- Strong understanding of IT service management principles and best practices, such as ITIL.
- Demonstrated leadership experience in managing and improving service outcomes within a Value Stream.
- Excellent communication and stakeholder management skills to facilitate effective change and governance.
- Proficiency in managing budgets and resources effectively.
- Certification in IT service management (e.g., ITIL) and CW1 knowledge is preferred.
- Proficiency in mandarin language preferred
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