Home Philippines IT Service Manager
Home Philippines IT Service Manager
IT Service Manager
Full time
at SEAOIL Philippines, Inc.
in
Philippines
Posted on April 11, 2024
Job details
Are you ready to start your legaSEA? SEAOIL is looking for passionate talents to help make a difference in the lives of Filipinos and fuel their better future. Here's your chance to grow your career with the largest and leading independent fuel company in the country - join us as our next IT Service Manager! What is this role about? This role supports the business operations by being able to help keep the day-to-day IT operations running smoothly. S/he would be seen by internal business units and/or end users as a trusted advisor. What will YOU do?
- Deal with problems and issues, managing resolutions, corrective actions, lessons learned, and the collection and dissemination of relevant information
- Implement stakeholder engagement/communications plan. Collect and use feedback from customers and stakeholders to help measure the effectiveness of stakeholder management
- Help develop and enhance customer and stakeholder relationships
- Take responsibility for managing the design, procurement, installation, upgrading, operation, control, maintenance and effective use of specific technology services
- Lead the delivery of services, ensuring that agreed service levels, security requirements and other quality standards are met
- Ensure adherence to relevant policies and procedures
- Ensure that processes and practices are aligned across teams and providers to operate effectively and efficiently
- Monitor the performance of technology services
- Provide appropriate status and other reports to managers and senior users
- Develop, maintain and test incident management procedures in agreement with service owners
- Investigate escalated, non-routine and high-impact incidents to responsible service owners and seeks resolution
- Initiate and monitor actions to investigate and resolve problems in systems, processes and services
- Maintain operational security processes and check that all requests for support are dealt with according to agreed procedures
- Manage and maintain the service compliance of IT and service assets in line with business and regulatory requirements
- Take full responsibility for the definition, approach, facilitation and satisfactory completion of medium-scale projects
- Monitor and maintain financial records to agreed requirements for compliance and audit
- Forms, maintains and leads workgroups and individuals to achieve organisational objectives
- At least 7 - 10 years of relevant employment experience, with at least 3 years of people management experience
- Must have certification in ITIL, PMP, or other related expertise
- Must have educational background in Computer Science, Information Technology, or any related technology course
- Relevant experience working in oil and gas, energy, retail or business services industry
- Strong level of knowledge in computer technology, data and analysis, and project management
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Hiring company
SEAOIL Philippines, Inc.
WHO WE ARE
SEAOIL Philippines, Inc. is proudly a FILIPINO company that shares and understands every Filipino's hopes for the future: a better economy, the youth achieving their dreams, a healthy environment. As an organization, SEAOIL gives conscious effort to do its part in the nation's path towards success. Through our innovative products, services, and programs, we remain true to our promise of "Fueling a Better Future."
Now the leading and largest independent fuel company in the Philippines, SEAOIL continues to expand its network to provide quality and affordable products to more Filipinos. We are committed to each and every one of our customers, because it is for them and through them that we are in this business.
SEAOIL is a socially responsible organization governed by the following values:
We act with Integrity
Our actions are truthful to our words. When we say we care for the environment and the Filipino people, we make sure that our efforts are directed towards their welfare. Integrity is the core of all we do - we are honest, reliable and dependable.
We are Accountable
We live by the saying "We did not inherit the earth from our ancestors, we borrow it from our children." This is what inspires us to become an innovation leader in the industry.
We make things Better
We strive to be the best in all we do. Excellence is both a goal in itself and the way to achieve that goal. We are deliberate in the application of information, imagination and initiative in order to create products or services that have sustainable competitive advantage.
We are Customer Centric
We value our customers because it is for them that we are in this business. We are further growing our business to deliver top quality fuel and lubricant products to more Filipino motorists.
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