Regulatory Compliance Manager ( J15 )

Responsibilities: Manage and Develop the Service Delivery Operations team. • Responsible for career management of service delivery operations staff (e.g., training, engagement, mentoring, succession planning and annual performance process) Manage Solution Delivery • Ensure execution of delivery work across one or more service delivery operations • Drive optimization of delivery of standard solutions within area(s) of expertise Manage to Contract Operational and Financial Commitments • Manage and reduce costs on standard offerings, assets, technologies, licenses, facilities, subcontractors (where required)• Manage recruiting, staffing, pyramid mix, utilization, cost-to-serve, and capacity of staff to optimize balance between cost and delivery targets. Participate in solution design processes. • May lead or support the design of new offerings or services for industry/functional/technical areas • May review and validate specific solution configuration/deal shaping, to ensure delivery capability will achieve client expectations. Work with delivery leadership to sign-off on the solutions. Work with Delivery Account Management Leaders and Commercial Directors to proactively • Address performance issues across the service delivery operations, create operational approach and implement continuous improvement • Manage supply and demand, service quality and processes to meet delivery expectations OTHERS: Project Shift Schedule: Morning Shift Project Rest Day: Weekends off Project/Team Location: Taguig Uptown Bonifacio Tower 3 SKILL AND QUALIFICATIONS: Standard Delivery Ops Manager role, no domain - 8 to 12 years of work experience; with 5 to 10 years supervisory experience - Preferred financial background