Complaint Investigation Quality Technician (Failure...

Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

What you will do

• Perform routine testing in a laboratory/Area setting of medical devices associated with returns due to customer complaints, while ensuring timely closure. 
• Handle multiple tasks effectively and efficiently in a team environment with minimal supervision. 
• Assist Engineers with in depth and complex investigation to resolve Customer complaints and possibly identify root cause 
• Document investigation activities clearly and accurately, utilizing software applications, computers and databases and maintain files per procedures. 
• Ensure proper transfer of the returned product to next stage of investigation according to documented priorities. 
• Provide troubleshooting and technical assistance to other departments for complaint Investigations and service activities 
• Achieve returned products, in appropriate location per established procedures, for subsequent retrieval. 
• Safely perform routine testing and receiving of returned products due to customer complaints and be able to document investigation activities clearly and accurately in a timely manner. 
• Adhere to procedures and work instructions throughout. Be able to handle multiple tasks effectively and efficiently. 
• Understand the priorities of investigation as outlined in the procedures and as assigned by the laboratory supervisor. 
• Under general supervision this person proposes improvements to methods for inspecting, testing and evaluating complaint-related product; maintains failure analysis test tools, fixtures, and equipment. 

What you bring

Experience

• Technical Education: Electrical, Electronics, Electromechanical , or technical field is required
• A minimum of 3 experience in failure analysis and operating Failure analysis equipment 
• Experience in Hearing Aid industry is an advantage

Personal competencies

• Good Soldering Skills is an advantage 
• Experience in trouble shooting and investigation techniques such as failure analysis using equipments and tools appropriate to identify root cause is an advantage (i.e electronic bench-test equipment - oscilloscopes, pulse and signal generators, power supplies, DC source/measure)
• Ability to write and communicate clearly, including generating and presenting well-written reports is required. 
• Good organizational, written, oral and interpersonal skills. 
• Experience in controlled environment preferred. 
• Good Computer Skills. 
• Basic mathematical skills are required.

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes. Sounds wonderful? We can't wait to hear from you. WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.