IT Support Engineer Jobs in Dubai | NMC Healthcare Jobs
Full time
at NMC Healthcare
in
Online
Posted on April 11, 2024
Job details
IT Support Engineer Jobs in Dubai | NMC Healthcare Jobs
For More Top Organization Jobs Click HereDescription:
Engineer Install, upgrade, support and troubleshoot Windows Operating Systems, Microsoft Office 365, Apple MAC, and any other authorized desktop applications, new versions, peripherals and other equipment’s Help team members in resolving support tickets and troubleshooting by acting as point of escalation for difficult/advanced technical support issues:/Job Responsibilities:
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Install, upgrade, support and troubleshoot Windows Operating Systems, Microsoft Office 365, Apple MAC, and any other authorized desktop applications, new versions, peripherals and other equipment’s
- Help team members in resolving support tickets and troubleshooting by acting as point of escalation for difficult/advanced technical support issues.
- Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
Job Requirements:
- Basic degree in Information Technology, Computer Science or relevant field.
- Familiarity with remote desktop applications and help desk software ITSM Tools (eg. Manage Engine,BMC Remedy, etc)
- Hands on experience in with Windows
- Experience in Healthcare / Service sector will have added weightag
- Proven Work experience as Support Engineer with 3-5+ Years’ Experience.
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