Contact Centre Admin Executive (Intake on 12 April) - Petaling Jaya
Job details
Utility GLC Company Start date: 12 April 2024. Menara PKNS, Petaling Jaya Salary: RM 2300 (Renewable 1 year contract) Serious candidates only !!! 5 Days Work / 2 Rotational Off days Must be willing to work in shift pattern from Monday - Sunday. SPM Holders with passes/ credits in BM, Maths and English. We are a single point of contact to respond to customer inquiries and feedback on billing and account related matters, based in Petaling Jaya (across the road LRT Taman Jaya) Candidates will need to email attached SPM Certs/ Diploma Certs/ Degree Certs when contacted. If you are waiting to Graduate please provide us your Completion Letter . Employee Benefits: Paid KWSP / EIS / SOCSO Outpatient Medical treatment coverage JOB RESPONSIBILITY
- Paid Training will be provided
- NO Marketing or Sales involved
- Fast-paced environment processing customer request
- Identify and handle customer inquires till completion, ensuring highest accuracy and customer satisfaction.
- Possess strong ownership and responsibility to complete assigned tasks within the timeline.
- To be a good participation team player in helping the team to achieve the overall KPI’s.
- To manage internal and external customers with high respect while maintaining professionalism.
- Ensure the data are accurate and reported timely to the superiors for KPI reporting.
- To carry out any ad-hoc special tasks assigned by the management.
- Candidate Must possess at a Diploma/Degree in any field.
- Preferably with minimum of 0-1 year working experience in Administration / Customer Service
- Fluency in English and Bahasa Malaysia is compulsory (both speaking and writing).
- SPM Credits in Maths, Bahasa Melayu and English
- Ability to handle large volume of telephone calls and email inquiries.
- 20 full time contract position available
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