Assistant Director of Rooms

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Assistant Director of Rooms

Apply locations Kuala Lumpur time type Full time posted on Posted 10 Days Ago job requisition id REQ10306899 About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below. About the role The Assistant Director of Rooms directs and controls the activities of the Front Desk, Reservations, Communications, Concierge, Housekeeping, Laundry, Guest Services and Guest Experience. They act as the senior manager in these areas when the Division Head is not available, and also assume responsibility as Director of Rooms in their absence. Their primary focus is to ensure that standards are met, guests and employees are satisfied and problems are promptly resolved.The Assistant Director of Rooms also works closely with Sales and Reservations to enhance the Hotel occupancy levels and rates. What you will do

• Manages the Department Heads in the departments named above. Ensures thorough communications and follow-up on any problems, guest or employee request or special requirements, and hotel initiatives. Interviews, and trains the staff. 
• Conducts Performance Evaluations and disciplines staff when needed. Reviews and monitors schedules of staff in all departments in the Rooms Division.
• Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility in the Rooms Division.
• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone or through written message.
• Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
• Assures that financial goals are being met. Monitors and controls labor expense, and supplies/equipment expenses. Works closely with Reservations, Sales and the Front Office to maximize rate, occupancy and total revenue. Maintains close relationships with retail tenants and concessions to ensure guest service standards are met along with revenue/expense targets. Assists Director of Rooms in preparing Annual Budget.
• Acts as the senior manager in the Rooms Division in the absence of the Director. Assists the Director of Rooms in forecasting and budgeting of revenues and expenses for all departments in the Rooms Division.

What you bring

• 3 to 5 Years’ Experience in Operations Rooms and as Department Head.
• Degree holder in hotel or any other related field.
• Strong leadership and interpersonal skills

What we offer: • Competitive Salary, wages, and a comprehensive benefits package • Excellent Training and Development opportunities • Complimentary Accommodation at other Four Seasons Hotels and Resort • Complimentary Dry Cleaning for Employee Uniforms • Complimentary Employee Meals • Medical and Insurance Coverage Applicants must hold the legal rights to work in Malaysia. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done. #J-18808-Ljbffr