Michael Page - Level 1 Help Desk Specialist

Leading national mental health nonprofit organization in New York, New York working with internal stakeholders and the nonprofit organization. This role is a 3-6 month contract to start with possibility to convert. This role is also in office 5x a week. Client Details Leading national mental health nonprofit organization in New York, New York. Description

• Consulting with IT managers and other departments as required.
• Providing IT assistance to staff and members for all tech related issues and concerns
• Training end-users on hardware functionality and software programs.
• Resolving logged errors in a timely manner.
• Monitoring hardware, software, and system performance metrics.
• Updating computer software. as well as upgrading hardware and systems.
• Maintaining databases and ensuring system security.
• Documenting processes and performing diagnostic tests.

• Keeping track of technological advancements and trends in IT support, developing and implementing IT policy and best practice guides for the organization.
• Providing IT support via remote as well as onsite
• Designing training programs and workshops for staff and members
• Providing direction for IT team members.
• Identifying opportunities for team training and skills advancement.
• Running and sharing regular operation system reports with senior staff.
• Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages.
• Establish IT policies regarding operational procedures and ensure compliance.
• Work with outside vendors, upper management, and leadership of other departments to ensure smooth processes.

• Identify problematic areas and implement strategic solutions in time.
• Preserve assets, information security and control structures.
• 50 % travel mostly within NYC to our other sites is required.
• Other duties as assigned.

• Positive, dynamic and engaging personality.
• Team approach, flexible hours.
• Excellent communication and customer service
• Flexibility and quick adaptation to changing environments and situations.
• Windows OS and tech familiarity.
• Good troubleshooting and problem-solving skills.
• ITIL knowledge
• A+ familiarity