Michael Page - Level 1 Help Desk Specialist
Job details
Leading national mental health nonprofit organization in New York, New York working with internal stakeholders and the nonprofit organization. This role is a 3-6 month contract to start with possibility to convert. This role is also in office 5x a week. Client Details Leading national mental health nonprofit organization in New York, New York. Description
- Consulting with IT managers and other departments as required.
- Providing IT assistance to staff and members for all tech related issues and concerns
- Training end-users on hardware functionality and software programs.
- Resolving logged errors in a timely manner.
- Monitoring hardware, software, and system performance metrics.
- Updating computer software. as well as upgrading hardware and systems.
- Maintaining databases and ensuring system security.
- Documenting processes and performing diagnostic tests.
- Keeping track of technological advancements and trends in IT support, developing and implementing IT policy and best practice guides for the organization.
- Providing IT support via remote as well as onsite
- Designing training programs and workshops for staff and members
- Providing direction for IT team members.
- Identifying opportunities for team training and skills advancement.
- Running and sharing regular operation system reports with senior staff.
- Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages.
- Establish IT policies regarding operational procedures and ensure compliance.
- Work with outside vendors, upper management, and leadership of other departments to ensure smooth processes.
- Identify problematic areas and implement strategic solutions in time.
- Preserve assets, information security and control structures.
- 50 % travel mostly within NYC to our other sites is required.
- Other duties as assigned.
- Positive, dynamic and engaging personality.
- Team approach, flexible hours.
- Excellent communication and customer service
- Flexibility and quick adaptation to changing environments and situations.
- Windows OS and tech familiarity.
- Good troubleshooting and problem-solving skills.
- ITIL knowledge
- A+ familiarity
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