Job details
Responsabilidades:
- Será responsável pelo atendimento da Carteira dos principais clientes da Newell Brands, entre eles, as principais redes de varejo do paÃs;
- Será responsável pelo processamento da carteira de pedidos de vendas, possuindo como principais funções: Digitação de Ordens de Compra no sistema de Vendas, análise da disponibilidade de estoque, análise da possibilidade de faturamento total ou parcial dos pedidos, antecipações de faturamento, gestão de Janelas de entregas e Multas dos clientes (caso haja);
- Recuperação e Eliminação de Pedidos em Atraso (Back Order);
- Será o elo entre nossos clientes e a Newell Brands, mantendo o varejo e a equipe comercial informados sobre o status de seus pedidos, eventuais atrasos e quaisquer alterações no processo, promovendo transparência e confiança
- Terá contato diário com diversas áreas da empresa como departamento comercial, financeiro e logÃstica, para garantir que o fluxo do pedido ocorra da maneira mais rápida possÃvel, identificando os gargalos, ruptura de produtos e agindo junto com as áreas para solução;
- Acompanhamento de Todo ciclo do pedido, deste o recebimento da Ordem de Compra até faturamento, suporte ao Processo de Devoluções e manutenção dos KPIs de Customer Service
- Curso superior completo;
- Experiência na função ou na área Comercial;
- Experiência no atendimento de clientes, experiência em técnicas de negociação;
- Conhecimentos avançados/Intermediários em Excel;
- Desejável conhecimento em sistema ERP SAP | TOTVS e PowerBi
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The course is broken down into 5 modules, with information presented in a logical and easy to follow manner. <h4>What you will learn</h4> In this course, you will learn: <ul class="learn-mod"> <li>The benefits and value of good customer service</li> <li>How to use customer feedback to improve your service</li> <li>How to tangibly measure customer loyalty</li> <li>How to assess and improve your current customer service processes</li> <li>How the quality of your customer care influences the customer's experience and impression</li> <li>Effective strategies for handling customer service problems</li> <li>How to continually develop your customer services</li> <li>The role that feedback and monitoring plays in establishing a customer care framework</li> <li>What service level agreements are and how to develop them</li> </ul> The practical knowledge you will gain from this course can be applied to any business. 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This profession includes understanding the career of a personal shopper and the different types of personal shopping, with a focus on the fashion industry. The course also includes understanding body shape, and colour analysis. As a personal shopper, it is also important to know how to take into account, and cater to, your individual client’s unique fashion ;Customer service and fashion experts will also teach you about trends, and the communication and protocol involved in social events. You will also receive valuable guidance to steer you within your career progression.<br /> <br /> In addition, you will be learning essential skills, such as the many facets of consumer behaviour and how to excel in a customer service role. As well as this, learn how to effectively attract customers to your shop. Finally, put your newly gained personal shopping skills to practical use by creating fabulous window and in-store displays, up-selling with the use of hair and make-up styling and general accessories, selling advice, and how to grow your retail presence.<br /> <br /> All businesses that sell a product or service to the public should strive to provide their customers with the best possible service every time. This course aims to provide retail workers with the necessary skills and information needed to always put the customer first and go above and beyond with their service.<br /> <br /> With this flexible course from Global Edulink, a leading worldwide online training provider, you will have the opportunity to develop the skills you need to work in the fashion and retail industry, and can do so in the comfort of your own home. Our online course is so well designed you will feel that you are in the classroom! 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Finally, put your newly gained personal shopping skills to practical use by creating fabulous window and in-store displays, up-selling with the use of hair and make-up styling and general accessories, selling advice, and how to grow your retail presence.<br /> <br /> All businesses that sell a product or service to the public should strive to provide their customers with the best possible service every time. This course aims to provide retail workers with the necessary skills and information needed to always put the customer first and go above and beyond with their service.<br /> <br /> With this flexible course from Global Edulink, a leading worldwide online training provider, you will have the opportunity to develop the skills you need to work in the fashion and retail industry, and can do so in the comfort of your own home. Our online course is so well designed you will feel that you are in the classroom! This course is comprised of e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to study effectively and guide you to secure your qualification.<br /> <br /> <strong>Course Curriculum</strong> <ol> <li>Definition of a personal shopper</li> <li>Planning & analysis</li> <li>Fashion and trends</li> <li>Events and protocols</li> <li>Career guidance</li> <li>Understanding consumer needs</li> <li>Consumer attitudes</li> <li>Seduce customers with excellent service</li> <li>How to transform your business into a customer magnet</li> <li>Sales tips</li> </ol> <strong>Benefits you will gain:</strong> <ul> <li>High quality e-learning study materials and mock exams.</li> <li>Tutorials/materials from the industry leading experts.</li> <li>24/7 Access to the Learning Portal.</li> <li>Benefit of applying TOTUM Discount Card.</li> <li>Recognised Accredited Qualification.</li> <li>Excellent customer service and administrative support.</li> </ul> <strong>Method of Assessment:</strong><br /> <br /> At the end of the course learners will take an online multiple choice questions assessment test. 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'0', 'age_limit' => null, 'is_managerial' => '0', 'application_email' => null, 'quality_score' => null, 'reopened' => '0', 'quality_type' => 'White', 'promoted' => '0' ), 'Recruiter' => array( 'first_name' => 'Jooble Jobs', 'last_name' => null, 'recruiter_type' => 'company' ), 'GlobalLocation' => array( 'id' => '30', 'display_name' => 'Brasil', 'name_ar' => null, 'country_id' => '29', 'Country' => array( 'name' => 'Brasil', 'id' => '29', 'slug' => 'brasil', 'code' => 'BR' ) ), 'Company' => array( 'id' => '126309', 'name' => 'Newell Brands', 'website' => null, 'verified' => '0', 'photo' => 'Newell_Brands_a66c0d00-4e63-11eb-b4a3-f12f73ef7f3c.jpeg', 'details' => null, 'display_details' => '' ), 'Industry' => array(), 'Tag' => array() ) $jobsList = array() $courses = array() $promotedCourses = array() $referer = '/' $urlKeyword = 'Customer ' $profile = array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '11801', 'contributedJobCount' => '24', 'courseCount' => null ) $askLogin = true $jobLinkTitle = 'Customer ' $renderSchema = 'yes' $title_for_layout = 'Customer Service jobs in Newell Brands in Brasil.' $page_description = 'Apply to Customer Service jobs in Newell Brands in Brasil.Find similar vacancies, jobs and salary information in Brasil.' $locationForTitle = 'Brasil' $currentJobCity = array( 'id' => '30', 'display_name' => 'Brasil', 'name_ar' => null, 'country_id' => '29', 'Country' => array( 'name' => 'Brasil', 'id' => '29', 'slug' => 'brasil', 'code' => 'BR' ) ) $jobCompanyPage = array( 'CompanyPage' => array( 'id' => '83016', 'title' => 'Newell Brands', 'slug' => 'newell-brands-4', 'description' => '', 'meta_title' => 'Jobs from Newell Brands', 'meta_description' => 'Jobs from Newell Brands', 'meta_keywords' => 'Jobs from Newell Brands', 'draft' => '0' ), 'CompanyPageTranslation' => array( 'id' => '82998', 'company_page_id' => '83016', 'title' => 'Newell Brands', 'slug' => 'newell-brands-4', 'summary' => null, 'description' => '', 'meta_title' => 'Jobs from Newell Brands', 'meta_description' => 'Jobs from Newell Brands', 'meta_keywords' => 'Jobs from Newell Brands', 'company_matching_keywords' => null, 'draft' => '0', 'lang_code' => 'en' ) ) $location = 'Brasil' $breadCrumbs = array( 'Job Details' => '' ) $relCourseBanner = array( 'relatedUrl' => 'https://courses.laimoon.com/uae/client-care-and-customer-service/customer-service', 'title' => 'Customer service', 'course_category_id' => (int) 215, 'relatedOnlineUrl' => 'https://courses.laimoon.com/online/client-care-and-customer-service/customer-service' ) $published = '2024-04-09 03:10:11' $daysleft = (float) 8 $isLoggedIn = false $facebookSession = null $fbConfig = array( 'AppId' => '151651858238476', 'APIKey' => '1c032aa6c89b302e8ec5dea94dc89104', 'AppSecret' => 'f2b69d3a25fe65601f146efe7178e72a' ) $linkedInConfig = array( 'APIKey' => '779yus3aqi524z', 'AppSecret' => 'XCdGJxUokce5Ygf6' ) $criticalCSSes = array( 'jobdetail' => 'jobdetail-critical-css', 'companylist' => 'companylist-critical-css', 'companyview' => 'companyview-critical-css', 'agencylist' => 'agencylist-critical-css', 'agencyview' => 'agencyview-critical-css', 'laimoonverified' => 'laimoonverified-critical-css', 'seopages' => 'seopages-critical-css', 'externalview' => 'externalview-critical-css', 'popularjobsearches' => 'popularjobsearches-critical-css' ) $basicProfileIncomplete = true $seeAllJobLink = 'https://jobs.laimoon.com/brasil/Customer ' $csaKeywords = array( (int) 0 => 'Customer Service' ) $allowLoginClass = 'notlogin' $jobLocSlug = 'brasil' $jobLocName = 'Brasil' $pfBackgrounds = '' $jobLink = 'https://jobs.laimoon.com/jobs/externalview/42345816' $companyName = ' at Newell Brands' $twitterText = 'Hiring now! Customer Service at Newell Brands. Please apply or share https://jobs.laimoon.com/jobs/externalview/42345816' $emailText = 'Hiring now! Customer Service at Newell Brands. Please apply or share by clicking here https://jobs.laimoon.com/jobs/externalview/42345816' $sCompanyName = false $csaSearchKey = 'Customer Service' $jobDetails = 'job details' $btn_text = 'Apply on company website' $confidentialExists = false $showCompany = (int) 1 $mainCheck = (int) 1 $confidentialThumbClass = '' $cdnImageThumbPath = 'https://cdn.laimoon.com/profileimages/thumbnail/' $companyPageTitle = 'Newell Brands'include - APP/View/Jobs/externalview.ctp, line 206 View::_evaluate() - CORE/Cake/View/View.php, line 948 View::_render() - CORE/Cake/View/View.php, line 910 View::render() - CORE/Cake/View/View.php, line 471 Controller::render() - CORE/Cake/Controller/Controller.php, line 948 Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 194 Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162 [main] - APP/webroot/index.php, line 115
Hiring company
Newell Brands
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