Technology Delivery Manager (Managed Services: Engineering)
Full time
at LAB 3 Pty
in
Online
Posted on April 9, 2024
Job details
Technology Delivery Manager (Managed Services: Engineering)
Tuesday, 27 February 2024 Are you passionate about technology, team building and exceeding customer expectations? This may be the role for you! Looking for a Technology Delivery Manager with deep experience in Azure Engineering & service management to lead the engineers on our managed services team, enabling them to support our customers to the best possible level. The role:- Oversee the delivery of engineering services- ensure client satisfaction and KPI achievement.
- Lead and manage a team of engineers specializing in Cloud, Modern Workplace, Network, and Data practices, promoting a culture of high performance and continuous improvement.
- Build the dream team! This includes recruitment, development, performance appraisals, and succession planning.
- Assist your team of engineers in solving complex technical problems and stay up to date with technological advances.
- Coordinate and manage on-call duties for major incident management, ensuring swift and effective resolution of critical issues. Be on-call for the MIM role in rotation.
- Optimise internal processes, including documentation, practice hygiene, and reporting.
- Oversee external team hygiene, including ticket management and client communications.
- Work with other internal teams to align cross-functional efforts and optimize service delivery.
- Report regularly on team performance, project status, and strategic outcomes.
- Act as the primary point of escalation and SME for the Technology Services engineers.
- Proven leadership and people management skills of a geographically dispersed technical team
- Excellent communication and stakeholder management abilities, capable of navigating complex client and team dynamics.
- Strategic thinker with strong organizational and planning skills.
- Ability to handle high-pressure situations and make critical decisions promptly.
- Prior experience with cloud-based engineering and service management operations.
- Strong understanding of Service Management platforms, preferably ServiceNow.
- Familiarity with DevOps principles and practices.
- Broad knowledge of Microsoft solutions, including Azure and Microsoft 365.
- Experience in implementing and managing ITIL processes.
- Relevant industry certifications are highly regarded (e.g., ITIL, Microsoft, DevOps).
- A Sydney or Melbourne base would be ideal to facilitate in-person meetings in
- Hybrid/ remote & flexible work environment
- We work flexibly and recognise the importance of your physical and mental wellbeing - we are committed to finding the right balance.
- Monthly Culture Club events and social engagements
- Become part of one of Australasia’s largest Azure engineering practices - LAB3is a 13-time Gold Partner and 6-time Advanced Specialization Microsoft Partner, also Awarded Growth partner status in 2020
- Certified Great Place to Work for Australia and New Zealand
- 3 time winner of Linked In Start-up of the year award, the latest being in 2022
- Be part of a company that is leading the way in the Azure cloud space, partnered with high profile clients on both greenfield and existing projects.
- Learn with us as our core technologies dynamically adapt based on market innovations. Consistently be exposed to the latest technologies in cloud native and highly technical environments. Be part of a company innovating and creating products that are increasingly being used the world over.
- Ongoing training, development and career progression
- Supportive work environment that values inclusion, flexibility, diversity and differences- bring your whole self to work!
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