Logistics Coordinator - Refugee and Humanitarian Services

Logistics Coordinator - Refugee and Humanitarian Services

Toll Global Forwarding (Malaysia) Sdn Bhd At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries. We are proudly part of Japan Post. – At Toll, we aren't just moving businesses; we are moving the world towards a brighter, more compassionate future, full of hope and opportunity for those in adversity. Our Government & Defence division is an experienced and trusted government partner and delivers case management services that include a broad range of programmes to solve a wide range of problems; in short – we deliver what our customers need Job Description The Role We are looking for a dynamic Logistics Coordinator – Refugee and Humanitarian Services based in Kuala Lumpur, Malaysia who is passionate about people and wants to partner with us on a transformative journey to leave a lasting impact on a global scale. Toll is excited and proud to work on behalf of the Australian Department of Home Affairs to deliver services in support of Refugees and Humanitarian visa applicants associated with medical assessment and subsequent travel to Australia. We are looking for a Logistics Coordinator who will contribute to this effort by acting as the central point of contact and co-ordination for assigned customers and support with direct refugee client engagement. You will also support us in monitoring our supply chain in Malaysia and Indonesia and ensuring all services are provided at the highest level and in line with contractual requirements. You will report to and work with the Regional Manager to deliver these business outcomes. As a Logistics Coordinator , you will:

• Support case management of your assigned cases and manage expectations ensuring refugee clients and their families understand the service scope and case life cycle. Direct in-person support at service appointments (Exit Visa applications, Airport Departures etc.,) may be required where necessary.
• Work with local government agencies as well as the Australian High Commission in Kuala Lumpur to facilitate our customers with local regulatory requirements and ensure documentation is safely assigned before travel to Australia.
• Have a strong awareness of the local and regional environment and customer demographic. Using this knowledge, you will guide and support the case management team to deliver services in a way best suited to our customers.
• Develop strategic relationships with regional representatives of key major stakeholders and work with the Regional Manager in promoting excellent working relationships with them.
• Partner with subcontractors in Malaysia and Indonesia ensuring all services are delivered with the highest standard.
• Use innovative ways to ensure that service delivery in remote locations is consistent with contractual requirements and expectations.

This role presents a tremendous opportunity to make a difference. You will have scope to take initiative and identify and recommend innovations to improve work practices, equipment, and systems. You will have a voice in determining how to enhance service offerings to customer resulting in growth. You will be working for an organisation committed to putting people first. We celebrate diversity and are committed to our customers. Qualifications About You To be successful in this role you will likely have:

• Knowledge of supply chain process fundamentals of service monitoring and evaluation. Previous experience in delivery services within a Supply Chain framework is preferable.
• Excellent nuanced communication skills with fluency in Bahasa Melayu and English (written and oral).
• Strong awareness of the local and regional environment and customer demographic with a desire to facilitate communication and understanding.
• Proven track record of building strong working relationships with important stakeholders and suppliers.
• Ability to easily travel domestically and internationally within the region and a full Driver’s license
• Ability to work flexible hours recognising that some services may be delivered outside of regular business hours (essentially Airport related activities )
• Meet our Child Safeguarding criteria.

Additional Information Be connected With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great – it’s what makes our possibilities endless. Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply to jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive, and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up. At Toll everyone is welcome including those of all ages, ethnicities, genders, and abilities. To find out more about us visit You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical. Registration No. 252564K

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