Senior Client Executive

Job Description

Senior Client Executive page is loaded Senior Client Executive locationsCairo, Downtown Mall time typeFull time posted onPosted Today job requisition idR085023 We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world. Job Details Purpose : To be a key point of contact for clients on routine deliverables & requests. To handle all data requests and project briefs ensuring timely, accurate delivery of information and offering good levels of insight; whilst also contributing to the growth of the clients’ business within Kantar Worldpanel by identifying potential revenue opportunities from ad-hocs specials. About Kantar: We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world. Client Relationship Be a key point of contact for routine deliverables & requests of the client’s business, attending onsite days and owning all related client data requests and project briefs. Further develop the client relationship by seeking out opportunities to introduce other Worldpanel capabilities and services to your contacts. Account Handling Be responsible for running your own day-to-day workload on the area of the business you have responsibility for and establishing priorities with the client as needed. Anticipate client needs and be cognisant of the Worldpanel plans for developing the account. Train client users on software and data interpretation. Service Development Highlight and escalate client concerns with any Worldpanel deliverables and help identify potential issues as they arise. Offer your opinion and recommendations to your team manager regarding the relevance & effectiveness of regular deliverables and general client servicing in order to ensure the service’s high standard is maintained. Share best practices and efficient ways of working with other team members. Basic Data & Tracking Production and interpretation of Special analyses with a focus on finding patterns in the data, highlighting key points and making recommendations Confidently use the more advanced capabilities within Powerview such as level groups, distributions etc. Analysis & Insight Discuss briefs with clients, challenging appropriately to make sure requests have been properly thought through and offering advice on how best to solve issues. Be conversant in the methodology and deliverables of all the panels & services run by the division - eg building a solid understanding of eg Key Account Reports. Recognise patterns, draw logical conclusions, consider implications and make recommendations based on your analysis and knowledge of the client’s business Always add value to basic ad-hoc client data requests by adding commentary and drawing out key findings. Be responsible for managing client briefs from start to finish i.e. – designing correct methodology, running the required analysis, adding interpretation and insight based on category knowledge, delivering back to the client. Team, People & Self Development Seek out opportunities to further grow your knowledge of the FMCG environment and KWP services – with particular consideration given to the sister panels so you are confident in working with and interpreting the key information. Build relationships with peers and internal experts, stretching beyond your immediate team. Key Capabilities: Ability to deliver actionable insights focussed on things your client can influence Gather facts and figures, monitor self and others, and achieve goals in a timely and factual manner. Seek ways of perfecting things, raising standards, reducing errors and overcoming omissions. Bring a sense of urgency to situations, demonstrating an active approach, and a willingness to get involved in order to increase the pace, achieve goals and meet objectives. Be curious, demonstrate a real desire to learn, seek out training opportunities and actively participate in meetings (both internal and external as appropriate) Show dedication to both the client and the client service team, demonstrating a professional work ethic and willingness to go above and beyond. An increasing network of internal contacts in “expert” roles within the Kantar Worldpanel. Ability to convert revenue opportunities arising from client issues Evidence of introducing new concepts or new ways of working with your client. Provide junior members coaching and feedback, acting as a role model and mentoring where appropriate. Reasonable Adjustments Kantar is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements. Country EgyptWe shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world. And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.