Logistics Coordinator

Job Description

We are looking for a competent outbound Logistics Coordinator to oversee and facilitate the outbound logistics operations of Tagaddod. You will be the one to coordinate personnel and processes to achieve the effective outbound operations. A great asset for a Logistics Coordinator is their organization, communication and negotiation skills. They are also well-versed in supply management principles and practices. The ideal candidate will have great record-keeping abilities and a customer-oriented approach. The goal is to ensure the smooth operations of a variety of channels aiming for maximum efficiency. Responsibilities - Proactively monitor all outgoing and cross countries cargo for Tagaddod, while advising our customers on the latest updates, answering their requests via email, telephone or chat - Take full ownership of the customer experience by managing the end-to-end shipment process, remaining up to date with all internal & external procedures, and product developments - Maintain a solid understanding of the cargo you are transporting via road, rail or sea. - Act as the primary contact for customers and build strong relationships with them, understand their business, service needs and drivers to continuously improve cooperation - Work independently, while also sharing knowledge and best practices with the team - Be open to change and drive customer experience improvement initiatives - Has responsibility for handling daily Documentation tasks in line with the Client/Process SOPs and ensures quality of service is maintained at all times. - May support peers with technical or process related challenges during process execution - Has accountability for preparation of export/import documentation and submission of the same timely and accurately to stakeholders. - Adheres to SOPs, and any deviations to be checked prior with stakeholders. - May perform root cause analyses in the event of escalations. - May train new hires on the process(es).