IT Support Technician

Quoting Reference Number: #ITSTEC2403 RESPONSIBILITIES: Managing local and remote branch IT services including but not limited to:

• Installing, configuring, and maintaining computer hardware and software systems, including operating systems, applications, and utilities
• Implementing, maintaining, and supporting server hardware and storage infrastructure
• Implementing, maintaining, and supporting Microsoft Core infrastructure technologies including Windows Server, Active Directory, Hybrid Microsoft 365 and Exchange 2019
• Implementing, maintaining, and supporting network infrastructure (LAN and WiFi)
• Collaborating with the IT team to implement and maintain network security measures, such as firewalls and antivirus software
• Maintaining and supporting VoIP systems
• Providing guidance and training to end-users on the effective use of technology resources and tools
• Liaising with contractors and vendors to design, implement and maintain technology solutions

• Effective communications skills
• Maintaining acceptable standards of office conduct demonstrating the ability to engage, inspire, and influence people across a very broad audience
• Analytical and technical problem-solving skills
• Project management skills: plan or execute technical aspects of projects
• Planning and time management skills
• Attention to detail, demonstrates accuracy and thoroughness

• Grade 12 Minimum
• Minimum 5 years IT related experience
• Related experience in the transport industry desired
• Relevant IT qualification

• CompTIA A+
• Microsoft Administrator and System Architect role-based certifications advantageous
• Microsoft 365 Certified (Foundations)