Manager, Learning Experience
Job details
Charge We believe time is our most precious resource and our mission is to help leaders shift their time from things they have to do, to what will help them reach their most important professional and personal goals. We match our clients with a highly vetted and trained Philippines-based Executive Assistant. They are exceptional delegation partners who are motivated by impact and custom matched to our clients’ professional and personal needs. Athena was founded in 2019 by Jonathan Swanson (Co-Founder of Thumbtack; took it to 1k+ employees and $1B in marketplace volume) and is led by our CEO, Robert Hayes (former COO at TaskUs, publicly traded company with 20k+ employees). Since its formation, Athena has quickly constructed a roster of incredible clients — CEO, founders, investors, and executives from early-stage startups to Fortune 100 companies including Airbnb, Meta, Uber, and more. Our roster even includes an NBA GM, a US Governor, and World Series Poker champion! You will be the highly capable College Administrator to oversee Metis College MBA program, who will expertly guide and support our Executive Partners and the Oraz employees in their educational advancement. The chosen candidate will effectively handle a spectrum of administrative tasks, including student support, tracking educational development, and managing course logistics. The role demands a highly organized, articulate, and visionary professional with a strong analytical mindset to embed our core principles into the fabric of our educational programs. Responsibilities
- Manage the day to day operations of the College
- Serve as the primary point of contact for the College for students and other internal stakeholders
- Promptly and efficiently resolve student inquiries
- Monitor student progress and completion rates, in collaboration with internal and external stakeholders on a regular basis.
- Administer the enrollment process with accuracy in record-keeping and flexibility in managing enrollments throughout the academic year.
- Facilitate student placements into appropriate courses, sections, and groups, considering instructor availability and making necessary adjustments.
- Assist in the grading process, course performance, and ensuring course completion requirements are met.
- Facilitate the organization of group activities or projects as per the curriculum requirements, adapting to changes when needed.
- Ensure diligent completion tracking of course requirements at the conclusion of each learning module.
- Creativity: Innovate and develop creative solutions to improve administrative procedures and the learning experiences within our MBA program.
- Critical Thinking: Employ analytical skills to review student data, interpret educational needs, and propose program enhancements.
- Communication: Communicate information and instructions clearly to support MBA students and faculty, maintaining the smooth operation of the program.
- Collaboration: Work effectively with faculty, staff, and students to manage course enrollments, group assignments, and the execution of administrative tasks for the MBA program.
- Approach Directly: Engage consistently in open and honest communication.
- Always Long-Term: Make decisions with a focus on the long-term benefits to Athena.
- Above and Beyond: Strive to exceed expectations by delivering exceptional service and support.
- Adopt Atypical: Embrace and implement unconventional ideas and innovative learning approaches.
- Ask Why: Encourage a culture of curiosity that continuously seeks understanding and improvement.
- Bachelor's degree in a relevant field such as education or business administration.
- Outstanding College Administrator with a proven record of enhancing operational practices and at least two years of experience in an academic administrative role.
- Familiarity with learning management systems, such as Canvas, and proficiency in Google Workspace.
- Strategic thinker with a willingness to take on tactical responsibilities
- Continuous improvement mindset and commitment to high-quality standards
- Excellent communication, listening, and feedback skills
- Strong organizational skills and attention to detail
- Ability to collaborate effectively with cross-functional teams
- Ability to work remotely and in a fast-paced environment, with a high level of independence and effective time management.
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
