Senior Associate - Finance & Accounts - RNI
Job details
Nexdigm is an employee-owned, privately held, independent global organization that helps companies across geographies meet the needs of a dynamic business environment. Our focus on problem-solving, supported by our multifunctional expertise enables us to provide customized solutions for our clients. We provide integrated, digitally driven solutions encompassing Business and Professional Services that help companies navigate challenges across all stages of their life cycle. Through our direct operations in the USA, Poland, UAE, and India, we serve a diverse range of clients, spanning multinationals, listed companies, privately-owned companies, and family-owned businesses from over 50 countries. Our multidisciplinary teams serve a wide range of industries, with a specific focus on healthcare, food processing, and banking and financial services. Over the last decade, we have built and leveraged capabilities across key global markets to provide transnational support to numerous clients. From inception, our founders have propagated a culture that values professional standards and personalized service. An emphasis on collaboration and ethical conduct drives us to serve our clients with integrity while delivering high quality, innovative results. We act as partners to our clients and take a proactive stance in understanding their needs and constraints, to provide integrated solutions. Quality at Nexdigm is of utmost importance, and we are ISO/ISE 27001 certified for information security and ISO 9001 certified for quality management. We have been recognized over the years by global organizations, like the International Accounting Bulletin and Euro Money Publications. Nexdigm resonates with our plunge into a new paradigm of business; it is our commitment to Think Next .
- Strong business process (Sales and Retailing) and technology analysis skills - ability to understand MD&D/ similar industry and customer requirements
- Take the lead on distributor onboarding activities (Interviewing the dealer, Requirement gathering, Gap analysis, coordinating with various stakeholder, UAT, Dealer Agreement Signoff, User Access Management, Documentation, Go-Live and Support)
- Manage & tracking customer incidents/ new requests
- Handholding customer resolving the issues through Phone, chat Remote Desktop, and email communication channels as per the agreed SLAs
- Provide the necessary training to the distributor as per the need
- Data analysis skills - ability to interpret data and reports for business requirements
- Partner with Technical Support team members on various strategic projects when needed
- Run monitoring reports for usage, performance, and/or availability.
- Manage the master data for Dealer
- Morning shift - 7:00 am to 4:00 pm
- General shift - 9:30 am to 6:30 pm
- Evening Shift - 3:30 pm to 12:30 am
- Any Bachelor’s Degree
- 2-4 years of relevant experience in L1 customer support (voice and email), with a strong customer interaction experience
- Should understand the Retail business including supply chain fundamentals and organizational hierarchy
- Passion to be a part of a smart working and winning team
- Ability to multitask in a fast-paced environment
- Excellent ability to learn and articulate software-related and technical concepts
- Strong active listening skills and excellent written and oral communications skills (English and Hindi)
- Strong attention to detail when communicating with customers (verbal & written)
- Ability to empathize with customers and convey confidence
- Expertise working with Microsoft Excel and Reporting Tools
- Strong interpersonal and soft skills
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