Technical Support Engineer

Technical Support Engineer (German Speaking)£30,000 - 35,000 Remote (UK based) We are an award-winning and rapidly growing B2B SaaS company, innovating in the clean tech & electric vehicle (EV) sector. We are working with leading global brands to accelerate the adoption of EVs and other low carbon technologies, and having fun whilst we do it! Our platform facilitates the installation of charging points and connects stakeholders across the industry through smart, real-time software solutions. Over the last year we have partnered with a number of high-profile customers in the EV space, as well as energy suppliers and lease companies, which has led to rapid growth for the business both in terms of turnover and headcount. We have also expanded into 3 new international markets and set up a team in Germany. What are we looking for? As the business continues to evolve and grow, we are looking for a talented and proactive Technical Support Engineer to support our customers across Europe, working closely with our teams in the UK and Germany. You will be handling traditional support requests, as well as small customer change requests using our internal configuration tool. This doesn’t require coding skills but does require a good understanding of software systems and a knowledge of programming logic. As a fluent German and English speaker you will be the dedicated Support Engineer for all of our german speaking customers. As part of this role you will:

• Build an expert knowledge of the Jumptech platform and our internal configuration tool.
• Perform hands on customer support via email and phone, resolving issues and escalating where necessary.
• Resolve traditional support requests as well as more complex configuration change requests for customers in the UK and internationally.
• Ensure all support requests are resolved in line with agreed SLAs.
• Work closely with the Engineering and Testing teams to ensure new features meet customer needs.
• Clearly articulate customer feedback to the wider business to ensure continuous product improvement.
• Collaborate with the onboarding team to introduce the support function to new clients.
• Internal and external support communications updates.

• Proven experience working as a Technical Support Engineer for a B2B SaaS company, supporting external customers.
• Fluent in German and English.
• Experience handling complex support tickets and working closely with Engineering teams.
• Experience with a CRM / ticketing management system. We use Hubspot, but this isn’t essential.
• A genuine drive to solve customer problems and to do so quickly and efficiently.
• An ability to learn new systems and new concepts quickly.
• Technical knowledge of APIs, reporting language, logical flows in automations and complex customer workflows.
• Excellent verbal and written communication skills, as this role requires communicating complicated ideas to customers in a clear and simple way.
• A keenness to jump on calls with customers to gather information and understand problems.

• You will have the challenge of working on a variety of support requests, including configuration changes.
• As the dedicated Support Engineer for our German speaking customers, you will have the chance to work with both our UK and German teams.
• You may have the opportunity to travel internationally to visit our German team and our key customers in Germany.
• You will be working with leading players in the EV charge point industry and other low carbon technology brands, enabling them to scale.
• You will join a dynamic and fast-paced environment in a business which is growing quickly and expanding internationally.
• You will become part of the ambitious and entrepreneurial Jumptech team, where you will be challenged and supported by a friendly, sociable and highly talented team.

• £30,000 - 35,000 per annum
• Share options
• EV salary sacrifice scheme
• Remote-first working
• Laptop provided
• Flexible hours
• Monthly social events
• 25 days holiday + bank holidays