(Remote) English Centre Manager

Teaching - Primary (Education & Training) At Write Edge, we specialise in providing high-quality English and Writing tuition classes for Primary and Secondary school students in Singapore.  Are you passionate about delivering top-tier customer service AND know your way around technology? If the answer is YES, then WE want you! Write Edge is looking for committed, responsible and resourceful individuals with warm personalities to join us as Centre Manager for our online arm! The Customer Relations and Operations team is in charge of the customer experience and operations of the centre together with the Head of Operations at Write Edge.  Main Role As centre manager of our Online arm at Write Edge, you will play a pivotal role in overseeing the performance of our online arm and excel in delivering exceptional parent and student experience. We are looking for someone who can grow and journey with us as we build our Online presence in the Singapore market. Branch Management

• Support the Teaching Team (Deployment, Timetabling, Relief Teaching)
• Perform a variety of administrative duties in support of the day-to-day operations
• Ensure the safety and appropriate behaviour of students at the centre
• Perform any other duties and responsibilities that support the online team
• Address and manage staff complaints, registration, withdrawal matters 
• Handle staff enquiries, complaints and escalations
• Train and manage new staff in both customer support and ground operations
• Organise and conduct online open houses on weekends 
• Ensure smooth running of online classes on Zoom (online student onboarding, troubleshooting technical issues)
• Attend to incoming phone/Whatsapp/email enquiries
• Proactively build, maintain and enhance relationships with students and parents over online platforms (Whatsapp, ClassDojo)
• Provide professional sharing of curriculum and excellent customer service to prospective customers
• Ensure consistent communication with customer based on specific touchpoints
• Initiate and execute strategies to expand Online arm and grow student enrolment numbers
• Communicate with customers in ensuring prompt follow-up and closure for all enquiries and leads
• Coordinate with internal stakeholders (HR, Teaching Team) to optimise timetable to meet the demands of the curriculum and student enrolment

Process Improvement

• Identify opportunities for process improvement and implement strategies targeting customer support and operations
• Actively collaborate within cross-functional teams to ensure seamless customer experience
• Plan, coordinate and execute projects related to customer support and operations

Qualifications and Skills:

• Proficient in Google Suite, Microsoft Office and technology in general
• Knowledge of and experience with Google Classroom, ClassDojo and Zoom would be an advantage
• Able to multi-task and adapt to a fast-paced and changing work environment, resilient under pressure
• A great problem-solver with quick reactions and is meticulous with details
• Possesses emotional maturity and have a great interpersonal skills with verbal and written English proficiency 
• An accountable and responsible team-player, takes initiative and able to work with minimal supervision
• Able to portray oneself as an extension of the company - an English and Writing specialist through one’s attire and speech professionally

Additionally, to be a Centre Manager, you should also:

• Have at least 2-3 years of relevant working experience

Have some project management experience, will be an advantage Location(s): Online 

• Work Hours:
• 4 weekdays and 1 weekend or 3 weekdays and 2 weekends
• Weekdays: 1pm - 10pm
• Working days will be fixed, assigned at the point of offer based on candidates' experience and company needs.
• Read more about how it is like to work at Write edge here:

Company information

Registration No. 202216812D Your application will include the following questions: What's your expected monthly basic salary? How would you rate your English language skills? Do you have customer service experience?

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