Security Supervisor - Wyndham Grand Manama - Kingdom of Bahrain
Full time
at Wyndham Hotels and Resorts Inc
in
Bahrain
Posted on April 7, 2024
Job details
Job Description
Wyndham Grand is now seeking a Security Supervisor - Wyndham Grand Manama - Kingdom of Bahrain to join our team at Wyndham Grand Manama in Manama , Manama . Job SummaryThe Security Supervisor is responsible for directing the day-to-day operation of the Safety and Security department, providing protection and communication with hotel guests and employees. He/she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of Wyndham rules and regulations. Education & Experience
- High School diploma or equivalent and/or experience in a hotel or a related field required.
- At least one year of progressive experience in a hotel or related field preferred.
- Previous supervisory responsibility preferred.
- Flexible and long hours sometimes required.
- Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Ability to climb and descend stairways and run.
- Ability to physically deter individuals who pose a threat to employee and/or guests.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Supervise security staff.
- Assign shifts and designate duties.
- Conduct training for the security staff.
- Supervise investigations.
- Arrange and implement procedures for emergency situations such as fire, bomb threats, hurricane, etc.
- Be an active member of safety committee.
- Review payroll for department.
- Review daily activity log at the beginning of each shift.
- Check identification of visitors and employees, if applicable.
- Check and document packages.
- Open secured areas for authorized personnel.
- Complete incident/accident reports in a clear and concise manner.
- Maintain daily activity log.
- Conduct assigned tour of building.
- Investigate all reported thefts, accidents and security complaints.
- Assist in all fire and/or emergency situations.
- Provide escort to guests and/or employees as necessary.
- Respond to all types of alarms.
- Monitor TV camera, if applicable.
- Administer Heimlich Maneuver and or First Aid/CPR as necessary.
- Conduct investigations relative to property losses, guest and employee accidents and illnesses, and crimes against the hotel.
- Check packages and document all deliveries.
- Patrol the area to insure they are secure and free of unauthorized persons and disturbances.
- Provide escorts to persons carrying money, or other requests.
- Issue and inventory pagers, radio equipment and keys on a daily basis, if applicable.
- Conduct basic First Aid training.
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