Boutique Manager - CHANEL (Beauty) RETAIL & DISTRIBUTION · Manama

Who we are We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere. To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together. What you'll be doing At Chalhoub, creativity is a team effort ! Working as a Store Manager you areresponsible for driving the store business, building a base of loyal VIP customers by recruiting and retaining them,managing the team and ensuring full adherence to the brand’s guidelines and store processes.

Key Responsibilities

Team management and engagement

• Communicate vision, strategy and clear direction to retail staff
• Motivate and retain the boutique team members
• Supervise the organization and the team efficiency, monitor objectives, encourage teamwork, share knowledge and expertise
• Support team members in their individual development and coordinate with training team on individual needs

Business development

• Pilot and coordinate all the activities of the Boutique in accordance with the strategy and objectives
• Ensure the business strategy is understood and deployed in the Boutique
• Control, monitor, share and report the business financial and budgetary indicators relating to the results of the Boutique
• Develop and coordinate the sales to achieve the business objectives in accordance with the budget and the defined action plan
• Analyze the sales and take the appropriate corrective actions

Client Experience

• Ensure excellence in client service in accordance with the Brand's standards: create a unique experience for each client
• Support the sales team on the shop floor
• Strongly encourage the team to manage, use and develop the client database
• Put in place strong CRM and clienteling action plans at boutique level to engage and retain clients
• Coordinate animations installation, maintenance needs, events organization acting proactively and putting in place initiatives at boutique level to strengthen the client experience

Boutique operations

• Ensure the retail space is well maintained and the Visual Merchandising guidelines are respected
• Oversee day-to-day operation of the boutique and solve operational issues with the support of the retail manager
• Ensure the stock is effectively managed and that the control procedures are implemented to anticipate and limit variations
• Ensure company policies and procedures are respected in the boutique
• Liaise with suppliers on boutique supplies
• Plan and take necessary steps to have optimum stock levels and maintain inventory discrepancies at the lowest possible level.

What you'll need to succeed

• Proven track record of driving sales and achieving targets in the beauty industry
• Strong leadership skills and experience in managing a team
• In-depth knowledge of current beauty trends and products of fragrances and beauty sensitivity
• Experience in inventory management and product ordering
• Familiarity with customer relationship management (CRM) systems
• Ability to analyze sales data and make strategic decisions based on market trends
• Excellent problem-solving skills and ability to handle customer complaints effectively
• Understanding of marketing and promotional strategies in the beauty industry
• Minimum 5 years experience in Retail Beauty Management

What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status. #J-18808-Ljbffr