Installation Support Analyst
Job details
Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades. As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonald’s, Microsoft, CITI Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others. Whether it’s providing dedicated support centers, staffing quality teams, or delivering business service solutions, clients can always count on Solugenix. Job Title : Installation Support Analyst Location : WFH Position : Full Time Required Experience : 1+Years. Work Hours : Any time between 7:30 AM and 9:30 PM IST (9 hours shift). Summary of Job Function: We are looking for an Installation Support Analyst to support our client! The Installation Support Analyst provides software installations, network assistance & support to the client and the third-party installation vendors working at the client locations. Essential Duties and Responsibilities
- Remotely assist with software installations & firmware upgrade deployments.
- Provide troubleshooting assistance to 3rd party installation vendors working at the client locations.
- Perform list checks with 3rd party installation vendors and validate installation via pictures and test transactions.
- Provide an outstanding level of customer support.
- Update data for Score Cards after installations are complete.
- Provide handoff details if needed for extended installation projects.
- 1+ years of experience in providing network support.
- MUST be fluent in English with exceptional written and verbal communication skills.
- Team player; able to effectively communicate with managers, co-workers, and customers.
- Providing voice support to US clients.
- Experience in assisting with the transitioning from one internet service provider to another.
- Wired Internet connection (cable/broadband)- WIFI is not permitted or supported on the provided work equipment.
- Internet Service Speed Minimum: 20 MBPS download / 5 MBPS upload.
- Distraction free work environment. Whether it’s your bedroom with a desk set up or a designated office within your home, you should be able to close the door to outside distractions and noise.
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
