Customer Service Specialist - Remote
Job details
Blue Nile is looking for a passionate and talented full time Customer Service Specialists to join our team of Diamond and Jewellery Consultants. We are looking for individuals with Customer Service / Sales Skills who are passionate about providing phenomenal customer service to join our remote team. Our most successful Sales / Customer Specialists enjoy building lasting relationships with our customers and are committed to exceeding customer expectations. Responsibilities of the Customer Service Specialist:
- Provide phenomenal customer service to every Blue Nile customer
- Demonstrate excellent knowledge of Blue Nile products, practices, policies and procedures
- Prioritize customer calls, customer email, and other customer interactions
- Build lasting customer relationships through care and responsiveness
- Offer no-pressure advice and guidance to help our customers make decisions with confidence
- Effectively solve problems and find the best solution for both the customer and Blue Nile
- Consistently meet or exceed the department’s expectation for productivity level
- Ability to manoeuvre effectively and efficiently through all computer systems
- Keep up to date and informed on all daily communications
- Provide assistance and troubleshooting for payment processing
- Work cross-functionally with all teams
- Occasional market, customer, and competitive research
- Native level fluency, both written and spoken in English and the ability to compose a grammatically correct, concise and accurate written responses
- Strong customer service and sales skills
- Ability to establish instant rapport and instil trust and credibility
- Detail oriented with excellent organisational skills; ability to multi-task and prioritise daily responsibilities
- Ability to work within deadlines in a fast-paced environment
- Capable of working independently as well as with a team
- Strong computer and typing skills, cross-functional experience working with technology teams is required
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