Technical CoOrdinator Quality , Transfer Agency

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Technical CoOrdinator Quality , Transfer Agency

Apply remote type Hybrid locations Limerick, Ireland time type Full time posted on Posted 4 Days Ago job requisition id R122550 About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Role/ Department: The Fund Service Centre provides third party investor services to a specific group of clients covering the full range of shareholder servicing functions including dealing, registration, AML, settlements, distributions and commissions. Reporting to the Quality and Complaint Manage r , y ou will be responsible for monitoring the quality of query handling within the Fund Service Centre, across all clients , with a view to ensuring that queries are handled to an exceptional standard. The key responsibilities of the role include:

• Carry ing out quality checks and reviews on all communication channels on behalf of the Fund Service Centre, measuring against agreed targets

• Provid ing coaching and support to team members as required and in line with the quality function role.
• Provid ing support and training to new members of the team, following the new trainee flight path , ensur ing feedback sessions are carried out .
• Utilis ing quality metrics/results to enhance existing new-hire training material.
• Prepar ing and distribut ing team Quality MI within agreed deadlines , ensur ing timely feedback is provided t o partners to improve quality metrics.
• Chairing monthly quality review meeting with the management team to share results and improvement opportunities identified .
• Identify ing trends in investor queries across the wider Investor Service Centre network and proactively propose improvement opportunities to Senior Management on how we can better our service for our investors.
• Support ing with Client Due Diligence requests as required .
• Maintain ing a thorough knowledge of all operational team procedures and processes, work ing with the operational teams to ensure all procedures and partner-facing knowledge resources are up to date .
• Demonstrate flexibility by supporting with the wider teams complain t resolution and real-time query/ quality checks if/when required .

Skill/Qualifications The successful candidate will benefit from having:

• Proven experience performing quality analysis in a multi-client contact centre environment preferred .
• E xperience with Verint Call Recording or other m onitoring systems beneficial .
• Strong analytical skills are required to research and resolve enquiries as well as complete trend analysis and prepare MI.
• Must be proficient with Microsoft office products .
• Excellent communication skills – (listening skills, oral communication skills, information sharing and written communication skills)
• Ability to multi-task
• Interpersonal (relationship building, respectful, problem solving and understanding)
• Thinking (decision making, idea generation, inclusion and problem solving)

• Leadership (direction, idea generation, knowledge sharing and team recognition)

Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com . We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater.

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locations Limerick, Ireland time type Full time posted on Posted 30+ Days Ago A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work-life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies.  Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), 1800-425-0333 (India), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements

APAC/INDIA EEO STATEMENT It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development. Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance. EMEA EEO STATEMENT It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development. USA EEO STATEMENT It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. #J-18808-Ljbffr