Facilities Manager

FACILITY MANAGERSTATUS: ACTIVEThe Company:Jet Pet Resort is a 5-star pet boarding and daycare facility located in Olympic Village. This facility caters to cats and dogs of all shapes, sizes and temperaments. Each pet guest is treated as an individual and the Jet Pet team knows how to entertain all personality types, from relaxed cats, shy canines, to playful puppies and energetic dogs. Jet Pet Resorts is searching for a Facility Manager for the Olympic Village location to make a valuable contribution to the team.The Role:This individual will report to the Director of Operations and manage the day-to-day operations, grow inside sales and lead the team. This role requires exceptional customer service, consistent interaction with guests and the team throughout the day. The successful candidate will greet clients, position service packages, lead prospective clients on tours of the facility and close sales. This natural leader will gain immediate trust and rapport with the customers, have a hands-on management style and a can-do attitude.The Responsibilities:Foster a sales and customer service culture that values transparency, accountability and excellenceCommunicate and lead the team to improve customer service and exceed sales goalsProvide coaching and on-going training to develop inside sales team, raise productivity and service standards resulting in a minimum 10% annual growthReport metrics weekly, discuss and review KPIs with Director of OperationsAttract and retain top performing talent and effectively onboard new employeesEngage the team and make the sales process fun by initiating team building eventsMaintain and grow an online presence, build a strong followingThe Requirements:Passionate about animals, ability to build rapport with customer/pet immediately, desire to provide an incredible customer/pet experienceDemonstrated track record in direct sales and/or in customer service with up-selling responsibilities, solid understanding of marketing through social media platforms1-2 years supervisory experience with above average communication skills, a can-do attitude, solution driven and open to new ideasA friendly demeanour with an infectious out-going personality, a natural people connectorA natural people-leader coming from a sales, call centre, hotel hospitality or retail environmentLeads by example with proven ability to problem solve effectively and improve work processes and sales proceduresEnjoys working for smaller privately-owned, entrepreneurial company with the ability to have a significant impact and own a portion of the business.Flexibility to work during peak periods (statutory long weekend holidays), work weekends when needed and be on call when necessaryExpectation of continuous learning, increased self awareness and self improvementInterest in, or exposure to the importance of health and safety is an assetOur goal at People First Solutions is to hire top performers for our clients. To this end, our selection process is thorough, enabling us to collect very detailed information. We base our selection process on Topgrading®, a proven method that allows our clients' to effectively match top performing candidates to key leadership roles. As well, we integrate TalentSorter®, a behavioural science based assessment tool to help companies hire for "fit."If you possess the fundamental skills, experience and education required to be successful in this role we invite you to provide a cover letter and résumé in PDF, in confidence to either Bob Murray or Adrienne Giffen.Bob Murray - bob@peoplefirstsolutions.com - 604.803.4377Adrienne Giffen - adrienne@peoplefirstsolutions.com - 604.209.8023We thank all applicants for their interest in this role. Hospitality