Service Desk Agent
Full time
at Rychiger Canada Inc.
in
Canada
Posted on April 6, 2024
Job details
As extension of our dedicated Rychiger Servicehub North America customer service team, we are searching for a Service Desk Agent (Full time) Your tasks and duties
- Process customer requests regarding technical machine errors, spare parts, service interventions and retrofits with a proactive approach.
- Create quotes in ERP environment for spare parts, service interventions and retrofits.
- Make technical clarifications within the group companies and external suppliers.
- Coordinate and take responsibility for the execution of smaller retrofit and machine upgrades.
- Provide technical assistance in developing customized preventive maintenance concepts and service agreements.
- Contribute in the continuous improvement process and further development of the service desk.
- Basic technical education with further education in automation, electrical or mechanical engineering
- Proven experience in technical hotline for machinery and equipment
- Proactive and customer centric behavior
- Social skills as a team player
- Proficiency in MS office products, ERP and CRM
- Business fluent English, all other languages especially German are a plus
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