Accounts Receivable (AR) Operations Sr. Manager

Accounts Receivable (AR) Operations Sr. Manager page is loaded

Accounts Receivable (AR) Operations Sr. Manager

Apply locations Philippines - Manila - Office time type Full time posted on Posted 7 Days Ago job requisition id R26402

Job Description

The AR Operations Manager will spearhead our Global AR Operations team, focusing on Collections, Cash Applications, and the associated processes, systems, enablement and reporting. The ideal candidate will be a proactive leader with a strategic mentality, capable of thriving in a fast-paced environment, and adept at managing a remote team. T here are currently 2 direct reports, based in Singapore. What you'll be doing:

• Lead and be accountable for Collections and Cash Applications software implementations, improvements and maintenance .
• Design and develop near term and long term strategy for the AR Ops team to drive increased efficiencies and productivity for the collections and cash apps teams to scale with the business.
• Drive special projects and initiatives to support the wider Collections and Cash Applications teams.
• Manage, mentor and support the AR Operations team members.
• Prepare reports and share data/insights for Finance leadership and other internal stakeholders.
• R ecommend new policy and process documentation for new collections and cash apps tools, systems and software.
• Build and maintain workflow rules in the new collections and cash applications tools.
• Prepare and lead training/enablement sessions for Collections and Cash Applications teams on new policy and process.
• Build and maintain playbooks for easy reference and for new hire training and enablement.

What you bring to the role:

• 5+ years of experience with relevant financial systems focusing on the quote-to-cash processes, as well as corporate experience and/or systems consulting background.
• Excellent communication and technical skills, with e xperience in system implementations and a proficiency in Accounts Receivable (AR) tools such as Cforia, Celigo, Zuora, Salesforce; knowledge of SQL and BigQuery is a plus.
• Technical aptitude with the ability to learn new technology quickly, comfortable with reporting and analyzing data
• Proven ability to lead and mentor remote and global teams, with exceptional cross-functional collaboration skills and the capacity to work effectively with all levels of management.
• Strong analytical and organizational skills, with a knack for simplifying complex processes and managing multiple projects in a dynamic, fast-paced setting.

#LI-MJ1 Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

About Us

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.  More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. #J-18808-Ljbffr