CO Analyst - Customer Dialog Representative with Spanish (m/f/x)
Full time
at 3M Group
in
Saudi Arabia
Posted on April 6, 2024
Job details
CO Analyst – Customer Dialog Representative with Spanish (m/f/x) page is loaded
CO Analyst – Customer Dialog Representative with Spanish (m/f/x)
Apply remote type Hybrid locations PL, WROCLAW time type Full time posted on Posted Yesterday job requisition id R01130609 Job Description: Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with curious, creative 3Mers. The Impact You’ll Make in this Role Person in this position is responsible for handling customer support for 3M products and services. Customer Dialog Representative processes and answers initial product enquiries via telephone, e-mail and contact forms. The employee's main responsibilities include ensuring high quality contact with customer, complying with accepted quality and quantity standards. Person is also open to contact with internal clients (such as sales organization) and demonstrates high skills in building relations with customers. As a Customer Dialog Representative with Spanish , you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:- Customer support for 3M products & services
- Qualification of potential new customers and forward activities and leads to the Sales Organization or trading partners
- Act as central point of contact for all trade partners, private customers, end customers and internal interfaces
- Responsible for monitoring work queues for new requests
- Identify contacts in new companies and analyze customer needs
- Support the sales and marketing functions in the development of sustainable customer relationships
- Responsible for completing assigned tasks within agreed targets
- Identify opportunities to improve data quality & reduce cycle time
- Bachelor’s/Master’s/Apprenticeship degree or higher from an accredited institution
- 1-2 years of equivalent work experience in Customer Service, Customer Operations, Complaints Handling, Customer Issue Resolution
- English and Spanish at minimum B2 level
- Very high communication skills
- Commercial flair on the phone
- Customer First Thinking
- Previous experience working with Salesforce
- Private medical care
- Life insurance
- Retirement scheme
- Multisport card
- Opportunity to work globally as part of an international organization
- Work in a respectful, inclusive, and friendly environment with open door policy
- Professional training and onboarding package
- Supporting your professional development, possibility to gain certifications/co-founding studies
- Supporting your work-life balance through being a part of community groups, CSR actions, volunteering
- Internal integration events
- Holiday Bonus
- Work Your Way (office/hybrid/remote)
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