SHORT TERM INSURANCE CLAIMS SPECIALIST

Main Duties will Include:

• Collecting required information and documentation pertaining to claims
• Registration of claims
• Follow through with claims process until finalization
• Keeping client up to date on progress of claims process
• Update company records as required to reflect initial information about the claim as well as any changes that are made later
• Upselling
• Addressing various coverage issues
• Problem solving
• Any other adhoc duties which may be assigned

• Ensuring regular follow ups and feedback to clients;
• Ensuring collection from claims box;
• Ensuring continuous and timeous attendance to claims;
• nsuring client satisfaction on all claims.

• Build and maintain constructive and effective relationships with clients by meeting and exceeding expectations
• Provide consistent, accurate, timely and pertinent communication to clients through constant touch, phone calls, e-mails etc.
• Respond to client inquiries/issues within the established timelines
• Manage their own diary/follow up system
• Monitor and review client satisfaction
• Maintain up to date records of all communication with clients

• Matric Certificate (Grade 12)
• Tertiary Qualification advantageous
• RE5 Examination advantageous
• Class of Business: Short Term Personal & Commercial Lines advantageous
• Product Specific Training Certificates for Short Term Insurance Providers
• 2 years claims handling experience
• Computer skills and knowledge (Word, Excel, Outlook, Internet)

• Fully Bilingual in English and Afrikaans
• Professionalism - Working in a corporate environment
• Effective communication skills written and verbal
• Excellent telephone etiquette
• Problem assessment and problem solving
• Dealing with difficult customers
• Customer service orientation
• Self confidence
• Neat and Organised
• Planning and Prioritising
• Attention to detail and Accuracy
• Flexibility / adaptability
• Fast Learner
• High level of responsiveness
• Team player with exceptional interpersonal and solution-oriented attitude
• Able to perform under pressure
• Must understand marketplace trends and best practices to meet client needs
• Good mathematical skills
• Ability to prioritise and self-manage work loads
• Strong negotiation skills
• Positive attitude
• Behaving in an ethical manner at all times
• Ability to be available to work after hours when required