Job details
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. A Guest Relations Executive with Conrad Hotels and Resorts is responsible for creating memorable guest experiences, by ensuring their satisfaction throughout their stay at the hotel, and making sure of the highest level of service and attention in the lobby. What will I be doing? As a Guest Relations Executive, you will serve on the Front Office team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Executive truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:
- Be the brand ambassador of the hotel, providing a positive “first impression” while guests walk-in to the hotel.
- Deliver the highest quality and brand service standards to consistently meet and exceed Guest expectations.
- Anticipate guests needs, handle enquiries and complaints, promptly and efficiently.
- Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable HILTON and Conrad Singapore Orchard guidelines.
- Command a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up with TMs across department in the hotel.
- Ensuring self is well groomed at all time. Luxury in self-image and service delivery is to be applied at all time.
- Works with CRM systems to ensure that customer feedback is properly logged, monitored and addressed.
- Making sure SALT Score is always above target with Overall Experience meets MTD/YTD Target.
- To be able to empower one’s self to make bold and quick decisions that is aligned with meeting guests expectations across departments.
- Welcoming and greeting guests in the Lobby, ensuring Guests feels welcome and delivering the WOW service to every guests handled.
- Delight guests through friendly and proficient service, ensuring repeat business through personalized, efficient service
- Involving in the Conrad Experience for guests celebrating moments with us.
- Investigate and resolve customer complaints in person, on the phone, and via mail.
- Going through Daily VIP Reports and ensuring VIPs are greeted and send off well. All information are to be shared with relevant department.
- Ensuring the lobby is kept clean all the time, guests are properly handled in queue and a smooth check in and check out process.
- To be aware of daily Events and its VIP Guests arrival.
- Serve your role and Team in an environmentally conscious manner
- Develop a close and harmonious working relationship with all the other departments in the hotel, while maintaining good communication with other hotel departments to assist with guests' needs.
- Have complete knowledge of Hilton hotel SOPs and local policies.
- Leverage on Artificial Intelligence (AI) / technology such as Kipsu, SALT and Synergy to proactively meet customers’ needs while shape culture and processes for innovation and continuous improvement
- Knowledgeable on all facts on hotel products, including room types, room rates, relative features and facilities, Food & Beverage outlets and the Executive Lounge.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice
- At least 5 years of previous experience in customer service supervisory or similar level
- Calm, efficient, resourceful and organised
- Excellent interpersonal communication skills
- Excellent grooming standards
- A passion and commitment to delivering exceptional levels of Guest service
- Ability to listen and respond to demanding Guest needs
- Accountable and resilient
- Ability to work under pressure
- Flexibility to respond to a range of different work situations
- Experience in Guest Relations or Front Office in a managerial role in a luxury hotel environment
- Multi-lingual
- A degree or diploma in Hotel Management or equivalent
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From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. </p><p> If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  </p><p> A Guest Relations Executive with Conrad Hotels and Resorts is responsible for creating memorable guest experiences, by ensuring their satisfaction throughout their stay at the hotel, and making sure of the highest level of service and attention in the lobby. </p><p><b> What will I be doing? </b></p><p> As a Guest Relations Executive, you will serve on the Front Office team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Executive truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards: </p><p></p><ul><li> Be the brand ambassador of the hotel, providing a positive “first impression” while guests walk-in to the hotel. </li><li> Deliver the highest quality and brand service standards to consistently meet and exceed Guest expectations. </li><li> Anticipate guests needs, handle enquiries and complaints, promptly and efficiently. </li><li> Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable HILTON and Conrad Singapore Orchard guidelines. </li><li> Command a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up with TMs across department in the hotel. </li><li> Ensuring self is well groomed at all time. 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It’s also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with an endorsed ;<br /> <br /> This Letting Agent & Property Management Training course consists of several modules. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice.<br /> <br /> The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. 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CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world.<br> <br> <br> Master the skills you need to propel your career forward in corporate etiquette. Equip yourself with the essential knowledge and skillset that make you a confident manager and take your career to the next level. This comprehensive course is designed to help you reach your professional goals.<br> <br> The skills and knowledge that you will gain through studying this master in corporate etiquette course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career.<br> <br> This master in corporate etiquette course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries.<br> <br> This comprehensive course will teach you the theory of effective corporate etiquette practice and equip you with the essential skills, confidence and competence to assist you in the corporate etiquette industry. You'll gain a solid understanding of the core competencies required to drive a successful career in corporate etiquette. This master in corporate etiquette course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification.<br> <br> Learn from expert tutors with industry experience, teaching you the latest expertise and best practice. This extensive course is designed for corporate etiquette professionals who are aspiring to specialise in corporate etiquette. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV.<br> <br> Enrol today and take the next step towards your personal and professional goals.<br> <br> <strong>Why choose this course?</strong> <ul> <li>Unlimited lifetime access</li> <li>Instructor-led distance learning</li> <li>Get trained by industry experts</li> <li>24/7 student support system</li> <li>Learn at your own pace and leisure</li> <li>Effective training, written and designed by certified professionals</li> </ul> <strong>Who is this course for?</strong><br> <br> This course is suitable for all skill levels and backgrounds. Whether you want to advance your career prospects, learn a new skill, or broaden your educational horizons this course will help you to gain a solid understanding of the core competencies required to drive a successful career in your chosen industry.<br> <br> <strong>Become certified</strong><br> <br> <strong>Explore new skills</strong> <ul> <li>Equip yourself with the essential skills, confidence and competence to assist you in your chosen industry.</li> </ul> <strong>Accelerate your career</strong> <ul> <li>Learn the most in-demand skills, get certified and level up your career. This online training course is designed to help you reach your professional goals.</li> </ul> <strong>Make your CV stand out</strong> <ul> <li>Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV.</li> </ul> <strong>Certificate of Achievement</strong><br> <br> <strong>CPD and IPHM Accredited Certificate of Achievement</strong><br> <br> Grow your career by earning CPD UK and IPHM accredited certificate of achievement and add extra value to your CV. On successful completion of this course, you will be eligible to order your CPD UK and IPHM accredited certificate of achievement (dual certificate) to demonstrate your new skills. You can also share this certificate with prospective employers and your professional network. 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From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. </p><p> If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  </p><p> A Guest Relations Executive with Conrad Hotels and Resorts is responsible for creating memorable guest experiences, by ensuring their satisfaction throughout their stay at the hotel, and making sure of the highest level of service and attention in the lobby. </p><p><b> What will I be doing? </b></p><p> As a Guest Relations Executive, you will serve on the Front Office team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Executive truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards: </p><p></p><ul><li> Be the brand ambassador of the hotel, providing a positive “first impression” while guests walk-in to the hotel. </li><li> Deliver the highest quality and brand service standards to consistently meet and exceed Guest expectations. </li><li> Anticipate guests needs, handle enquiries and complaints, promptly and efficiently. </li><li> Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable HILTON and Conrad Singapore Orchard guidelines. </li><li> Command a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up with TMs across department in the hotel. </li><li> Ensuring self is well groomed at all time. Luxury in self-image and service delivery is to be applied at all time. </li><li> Works with CRM systems to ensure that customer feedback is properly logged, monitored and addressed. </li><li> Making sure SALT Score is always above target with Overall Experience meets MTD/YTD Target. </li><li> To be able to empower one’s self to make bold and quick decisions that is aligned with meeting guests expectations across departments. </li><li> Welcoming and greeting guests in the Lobby, ensuring Guests feels welcome and delivering the WOW service to every guests handled. </li><li> Delight guests through friendly and proficient service, ensuring repeat business through personalized, efficient service </li><li> Involving in the Conrad Experience for guests celebrating moments with us. </li><li> Investigate and resolve customer complaints in person, on the phone, and via mail. </li><li> Going through Daily VIP Reports and ensuring VIPs are greeted and send off well. All information are to be shared with relevant department. </li><li> Ensuring the lobby is kept clean all the time, guests are properly handled in queue and a smooth check in and check out process. </li><li> To be aware of daily Events and its VIP Guests arrival. </li><li> Serve your role and Team in an environmentally conscious manner </li><li> Develop a close and harmonious working relationship with all the other departments in the hotel, while maintaining good communication with other hotel departments to assist with guests' needs. </li><li> Have complete knowledge of Hilton hotel SOPs and local policies. </li><li> Leverage on Artificial Intelligence (AI) / technology such as Kipsu, SALT and Synergy to proactively meet customers’ needs while shape culture and processes for innovation and continuous improvement </li><li> Knowledgeable on all facts on hotel products, including room types, room rates, relative features and facilities, Food & Beverage outlets and the Executive Lounge. </li><li> The Management reserves the right to make changes to this job description at its sole discretion and without advance notice </li></ul><p><p><b> What are we looking for?</b></p><p> A Guest Relations Executive serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow: </p><ul><li> At least 5 years of previous experience in customer service supervisory or similar level </li><li> Calm, efficient, resourceful and organised </li><li> Excellent interpersonal communication skills </li><li> Excellent grooming standards </li><li> A passion and commitment to delivering exceptional levels of Guest service </li><li> Ability to listen and respond to demanding Guest needs </li><li> Accountable and resilient </li><li> Ability to work under pressure </li><li> Flexibility to respond to a range of different work situations </li></ul><p> It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: </p><ul><li> Experience in Guest Relations or Front Office in a managerial role in a luxury hotel environment </li><li> Multi-lingual </li><li> A degree or diploma in Hotel Management or equivalent </li></ul><p></p><p><b> What will it be like to work for Hilton? </b></p><p> Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. 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Hiring company
Hilton
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AED 37Duration: Upto 2 Weeks
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Master In Corporate Etiquette Diploma StudyPlexAED 60
AED 661Duration: Upto 1 Hour
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