Key Account Manager - NFV

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones. We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches. Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less! talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

Role Summary We are looking for a Key Account Manager to join our team and be part of our growth. If you’re a team leader who is hungry for a new adventure, a multinational workplace is waiting for you. What’s On Your Plate? Key responsible for growing their Key Accounts portfolio and driving these partners to become generators of revenue. Optimize Key Account performance, and ensure their engagement and satisfaction. Conduct regular business reviews so that Key stakeholders have full visibility of their performance. Identify mutual revenue growth opportunities through conquering areas of improvement commercially and operationally Drive growth and enhance Key Accounts contribution for customer acquisition for the Q-commerce, Local Shops business. Build weekly/monthly reports, track & communicate performance data Establish, build, and maintain strong relationships Understand marketing calendars for brands, strategize, plan & execute regional campaigns supported by our key partners Have clear understanding of fast moving items and prepare campaigns as well as plan to grow sales through the same items Build visibility internally and externally via deep data analysis & cross-functional business reviews Identify industry trends and utilize the right conclusions to grow Key accounts business Work to define projects, processes, solutions, systems that help Talabat and key partners meet their objectives Work closely with the Ops manager to identify and resolve commercial gaps and opportunities that either increase revenue or optimizes operations (i.e, optimize service and/or expenses) Business Driver for the growth of Key Accounts in Non Food Vertical Accountable for: Right Assortment Healthy Orders GMV Growth Service quality need to be consistent for all the brands across Maintain continuous business relationships with Key Vendors Provide excellent service and support in order to build a strong relationship and resolve operational issues between vendors and the company. Maintain regular relationships with various stakeholders from the brand Provide quarterly reviews to partners to showcase the areas of growth and areas of potential improvement Provide and maintain high service levels to the brands to ensure a seamless experience for both customers and partners. Work internally with the various departments to ensure all requirements of the brand are met. Update and maintain a track record of all activities related to the brand on SalesForce. What Did We Order? From 3-5 years of experience holding the same title or relevant Able to analyse data and sales statistics and curate a solution Excellent communication and negotiation skills Customer oriented Experience in both FMCG and managing brands Able to travel across emirates as required. #J-18808-Ljbffr