Learning & Quality Manager- InterContinental Bahrain
Full time
at InterContinental Hotels Group
in
Bahrain
Posted on April 6, 2024
Job details
Learning & Quality Manager- InterContinental Bahrain
Searching for an opportunity to lead, influence and transform? We’re looking for a new Learning & Quality Manager who will direct and coordinate the timely and structured learning experiences, support the leadership team and their departments on all Quality improvement activities, operational training requirements and career development programs to all colleagues, to improve and maintain job performance, to ensure that all colleagues are meeting the company standards. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Located in the business and leisure hub of the city, InterContinental Bahrain offers its guests the perfect location from where to explore the exciting face of Manama. The hotel offers 304 spacious rooms including 4 club floors and 36 luxurious suites. Each room is designed to meet the needs and the expectations of the modern traveler. From sophisticated dining experiences to a taste of traditional romance, InterContinental Bahrain offers its guest new tastes and unique gourmet treats. With a wide selection of dining options ranging from international, Italian, steakhouse and lounges, InterContinental Bahrain promises to delight your palate. A little taste of your day-to-day Every day is different,but you’ll mostly be:- Conduct all Training Needs Analysis for the Hotel and utilize IHG training programs.
- Conduct the IHG technical training and development workshops to all job bands.
- Train departmental trainers and supervisors in techniques and skills for training.
- Liaise with schools and universities regarding placements of internship students.
- Develop Succession plans for the Talent Pool with the Department Heads and monitor progress based on goals.
- Formulate and structure the hotel quality committee ensuring engagement and participation from Hotel leadership operation Team.
- Monitor implementation of Tactical Solve action points, communicate progress on key identified areas.
- Develop and conduct service quality and brand standards audits with department head stakeholders.
- Promote service excellence initiatives across the hotel and identify training gaps to enhance the guest experience.
- Minimum 2 years of related experience in Learning & Quality
- Strong analytical understanding
- Outstanding in communication and influencing skills
- Excellent command of the English language
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