Financial Crime Operational Transformation Lead

JOB SUMMARY The Financial crime end to end Programme aims to evaluate FC processes E2E to improve client experience, enhance control effectiveness and deliver cost transparency. The role of the E2E Operational Transformation Lead is to ensure that the programme has strong end to end process foundation, and support the Programme Director in the following:

• Ensure that the short- and long-term processes are well thought through utilising industry practices such as Design for Six Sigma before technology solutions are evaluated
• Ensure Client experience is clearly understood throughout the process and correct metrics are set up for each input and output
• Provide guidance on technical operational issues and how they impact proposed improvements
• Evaluate technology proposals with a solid understanding of future process need. Lead the organisation and external consultants (where relevant) to a model where process foundations are strong and CTQs are well defined and understood.
• Ensure that the programme has right balance of Technology and Operational improvements, so benefits are not suboptimal
• Ensure each improvement and workstream is set up for success for execution. E.g., quantified problem definitions, appropriate usage of technical change tools such as FMEA, Gauge R&R, SPC, etc.
• Provide coaching to each workstream including central Change resources and key Financial Crime SMEs and to ensure right usage of tools and techniques to ensure success
• Manage risk and issues for the operational issues and report appropriately

RESPONSIBILITIES

• Lead improvement projects such as kaizen events and DMAIC projects to identify improvement opportunities and achieve targeted improvements, bringing together cross functional teams and following a structured stage-gate approach
• Scope new process improvement and transformation opportunities working together with process owners and other stakeholders, with the aim to set the change initiatives up for success. E.g., define problem statements, objectives, measure of success, project team resource requirements, and roles and responsibilities
• Execute cross functional initiatives, baseline current state performance, identify and validate root causes, prioritise and implement solutions
• Establish effective performance management across various levels of the organisation. Provide guidance on building effective and well-balanced management scorecards, as well as operational dashboards to run day-to-day operations
• Demonstrate good application of lean six sigma tools such as CTQ (Critical to Quality) trees, FMEA (Failure Mode Effects Analysis), VSM (Value Stream Maps) and other relevant tools based on improvement need.
• Maintain a relentless focus on removing process waste in order to optimise capacity
• Perform cost benefit analysis for the opportunities identified and provide sufficient business case for decision making. Revise these cost-benefit analysis and business cases throughout the project/programme lifecycle as required
• Manage projects/programmes ensuring on-time delivery, define and comply programme governance and manage stakeholder expectations throughout the lifecycle of the initiatives
• Actively identify potential risks and issues related to the delivery of change initiatives and propose mitigation actions in a timely manner, escalating major issues
• Provide coaching and guidance to front line in terms of continuous improvement. E.g., effective and data driven root cause analysis (usage of fishbone, 5 whys, pareto analysis), establishing visual management and control plans
• Facilitate workshops for process mapping, idea generation, root cause analysis or others based on project need. Ensure use of collaborative tools to enable effective remote workshops. Ensure adoption of New Ways of Working (NWOW) tools and mechanisms as defined by the Transformation office
• Champion the adoption of Agile and broader NWOW, creating visibility to the achievements and benefits.

Strategy

• Provide input to the vision of bank’s Financial Crime processes to future proof the bank
• Continuously develop knowledge of business processes and understanding of industry best practice

Business

• Partner with stakeholders across the organisation (CPBB, CCIB, FCSO, FCC CIO, Data) in order to develop better and sustainable solutions

Processes

• Understand CPBB and CCIB processes related to Financial Crime business strategy and align process improvements and metrics to these priorities

People & Talent

• Play a lead role in the FCSO, FCC and both CCIB, CPBB business organisation strategy to strengthen leadership and team capability and engagement – attracting, developing and retaining a high-performing, diverse performance management and analytics team
• Lead and support a change mindset, building a culture of client centricity, improvement habit, agility, and accountability through standardised metrics and measurement, with the expectation that everyone in Operations are drivers and owners of client outcomes
• Continually strive to share key relevant knowledge and learnings with the others across the team
• Lead through example and build the appropriate culture and values, embedding a high level of team engagement
• Set the appropriate tone and expectations for the team and work in collaboration with risk and control partners
• Ensure ongoing training and development for professional and personal growth for self and team
• Ensure team structure/capacity is reviewed to enable effective agenda delivery.
• Provide feedback and reward in line with individual performance against the identified responsibilities and objectives.

Risk Management

• Manage changes and reporting in line with all relevant risk management frameworks, where applicable

Governance

• Ensure awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role
• Deliver effective governance in compliance with applicable internal policies and external laws and regulations, overseeing changes in business controls as required

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• FC E2E Accountable Executives (CPBB & CCIB)
• Head of FCSO
• FC E2E Programme Director
• Head of KYC/ Onboarding and key Subject Matter Experts in CCIB and CPBB
• Head of Compliance and key Subject Matter Experts
• Technology Architects in CCIB, CPBB and Functions
• Head of Data/ Chief Data Office
• Head of FCSO Transaction Monitoring
• Head of FCSO Name Screening
• TTO Programme Management
• CLM-T Programme Director

Other Responsibilities

• Operational Excellence - You are passionate about operational excellence and efficiency. You have an ability to spot unusual patterns and sharp attention to detail.
• Analytical - Excellent analytical skills, including ability to use business intelligence tools, and sort through complex data to articulate business trends and implications.
• Discipline - Excellent time-management skills and ability to handle multiple tasks simultaneously. Highly process and policy oriented.
• Attitude - Goal-oriented, positive and proactive. Comfortable in a fast-paced, results-oriented work environment. Ability to communicate effectively with senior leaders.

Our Ideal Candidate

• Certified Lean Six Sigma Master Black Belt or equivalent. Alternatively experienced Lean Six Sigma Black Belt
• Bachelor’s degree in Engineering, Business or other related field.
• 10+ years of technical change expertise, preferably in banking industry
• Process mining knowledge preferred
• Programming skills (e.g., python) preferred
• Qualified Project Manager. E.g., PMP, Prince 2 or equivalent

Role Specific Technical Competencies

• Lean Six Sigma Master Black Belt
• Statistics & Advanced Data analysis
• Process mining
• Data Science & Programming (Python)
• Project Management
• Financial Crime knowledge

About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website