Account Manager, Social Media

We are looking for an Account Manager to join our Account team in New York.The 1000heads Account team is a proud, powerful collective of Social Media obsessives, experts managing clients relationships. You will work closely with a whole host of departmental specialists, from Creative, Insights, to Design, to Strategy to deliver transformational social-first work for our clients. This role will be hybrid in an office out of Montreal, working on one of our beauty clients.70-85k Canadian DollarsRoleWe are looking for an enthusiastic, solution-oriented account manager with strong interpersonal and organizational skills. Playing equally significant internal and external roles, the successful candidate will join as an integral member of this high-profile team and will balance priorities cross-department to deliver high quality work.ResponsibilitiesConsistently developing innovative and creative ideas and solutions for client campaignsBuilding client relationships; listen and understand individual client requirements and consistently meeting if not exceeding their expectations; Developing a clear understanding of your clients' brand(s), category and customersMonitoring and understanding your clients' markets; be aware of market issues and competitive activityKeeping clients informed; ensure reports are on time and are kept in a central location so the rest of the team can locate if necessaryAssisting in creating project briefs; briefing in and working with members of the wider team to develop an idea, strategy or campaign tactic; presenting and selling that idea to the clientWorking with Project Managers to develop effective project plans and project specification documentsProducing accurate costs estimates, and ensuring they are signed off by Account Director and the client before work proceedsEnsuring all billing is completed on timeEnsuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens, particularly unexpected expenditureAssisting with the production of client reviews with senior clientsOverseeing and owning the overall quality of the final deliverables on projects that you manageEnsuring your Account Director and / or Creative Director signs off all briefs and attends important project meetingsMaintaining a central file of essential client informationRequirementsBachelor DegreeInfluencer experience3-4 years account handling or client facing project management experienceMinimum of 1-2 years with a specific focus working with social influencers or managing campaigns that have a social influencer componentAn understanding of digital, social media and word of mouth is essential; how it works and the extent to which consumer conversation impacts major brandsAble to effectively manage client relationships while delivering projects to the highest standard and on time and to budgetThe ability to analyze and resolve problems quickly and effectivelyAble to interact with people at all levels demonstrating tact, diplomacy, discretion and maturityMust have strong listening skillsHave an understanding of social media & digital and its impact on brandExcellent organizational and time management skillsThe ability to work under pressure whilst keeping an eye for detailExcellent written and verbal communication skillsProficient in using Microsoft Office, in particular Word, Excel and PowerPointAbout 1000heads1000heads is a social transformation company. We help global brands adapt to rapid and continual shifts in media, technology and culture. The company delivers social-first data, insights, strategic consultancy and creative services to clients around the world including Google, Intel, Diageo, Lenovo, Ancestry, Isuzu and UNIQLO. 1000heads has offices around the world in New York City, Los Angeles, London, Berlin, Dubai, Sydney and Melbourne. 1000heads is an Equal Opportunities Employer, we are passionately committed to working together to promote an inclusive environment which celebrates and promotes diversity. We are committed to our belief that diversity in our team generates better and bolder ideas, creativity, understanding and respect. We welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job.For more information on 1000heads, visit www.1000heads.com Non-profit Organizations,Primary and Secondary Education