Desktop Support
Job details
About TCS TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our customers. This, coupled with a unique Global Network Delivery Model™ (GNDM™), is recognized as the current benchmark of excellence in technology deployment. We have made significant investments in digital technology, horizontal, and vertical platforms, allowing us to successfully serve our clients for over 50 years. Skills and Responsibilities: • Monitoring level 1 support emails and delegating to front office and back-office support teams across all regions. • Creating and tracking incidents via service now hardware ordering • Responsible for receiving and delivering hardware. • Coordinating new hires/interns/coops - working closely with TBM • RMA requests with various vendors • Hardware inventory\stock • Project coordinating, record keeping of deployments, hardware\software rollouts. • Desktop support with front-office and back-office staff • Collaborate with large diverse teams. • Workstation moves, adds and changes Requirements. • Highly motivated, energetic with great communication skills • Ability to handle multiple calls/tasks in fast paced environment. • Knowledge of computer hardware, including laptops, desktops and mobile devices and Trading desktop applications • Strong understanding of Microsoft Windows 10 and O365 suite • Knowledge of virtualization technologies, especially Citrix, RAS and RAPs • ITIL knowledge is a plus. Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resource Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile. IT Services and IT Consulting
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