Information Technology Technician

Position Job Title: IT TechnicianLocation: Niagara Falls, Ontario (Onsite)Department: IT ServicesPrimary PurposeThe IT Technician will provide maintenance, repair, and tech support on various equipment at our UNF campus. The service level will be mainly for the staff and faculty but might include on-site student assistance.Specific ResponsibilitiesInstalling and configuring hardware and software componentsTroubleshooting hardware and software issuesRepairing or replacing damaged hardwareUpgrading systems to enable software compatibility.Performing tests and evaluations on software and hardwareOffering information and support to usersMaintaining relationships with different employees and departmentsHelping with the onboarding process for new startersQualificationsAbility to work on a flexible schedule.Academic background in Computer Science/IT (technical diploma/post-secondary education)Understanding of Computer Systems & NetworksStrong Problem solver with excellent troubleshooting skillsSuperior customer service and communication skillsBe available to work on a flexible schedule (evenings and weekends are a possibility)2+ year(s) of experience servicing computer equipment/servicing users with technical issues is an asset.OEM certificationsExperience with Office 365 and VOIP phone experienceFamiliar with Helpdesk Ticketing SystemDiversity and Inclusivity StatementUniversity of Niagara Falls, Canada (UNF) is strongly committed to equity, diversity, and inclusivity within its community and especially welcomes applications from racialized persons / persons of color, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas. University of Niagara Falls, Canada recognizes that applicants may have had obligations outside of work that have negatively impacted their record of achievements (e.g., parental, elder care, and/or medical). You are not required to disclose these obligations in the hiring process. If you choose to do so, UNF will ensure that these obligations do not negatively impact the assessment of your qualifications for the position.We greatly appreciate your time and efforts in applying for the position at University of Niagara Falls Canada, however, please note only successful candidates will be contacted.If you require any accommodations at any point during the application and hiring process, please contact jobs@unfc.com Higher education