Bilingual Customer Care Coordinator

Our Customer Care team is the first point of contact for our customers. For many of our clients and their employees, this will be their first experience with Johnston Group, and our goal is to exceed their expectations of our industry-leading customer service.Our team ensures that all incoming calls, emails and chats are responded to with extraordinary levels of customer service and in the most professional manner possible. Only those candidates who have a true passion for delivering a superior experience for our customers should apply.The successful candidate will be responsible for responding to incoming telephone, email and chat inquiries in both French and English from our customers regarding plan information, coverage, status, and eligibility for disability, dental and extended health care claims. You will receive extensive training and product knowledge development. We encourage continuous learning and professional development, and the more you learn, the more you earn! This role is a permanent full-time role with a hybrid work model.Qualifications:Ability to communicate fluently in French and English (oral and written) is requiredPrevious customer service experience (inbound contact centre, retail or restaurant)Exceptional customer service skills and strong active listening skillsExceptional communication skills (verbal and written)Ability to multitask and navigate multiple computer programs at the same time while speaking on the phoneAbility to act with professionalism with customers in confrontational or sensitive situationsDemonstrated conflict resolution skillsAbility to deal with complex inquiries and independently make decisions to solve concerns for our customersStrong time management and multi-tasking skillsAbility to stay composed and organized in a fast paced, high call volume environmentPrevious experience with group benefit plan administration and claims is considered an assetJG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at human.resources@johnstongroup.ca or by phone at 204-774-6677, ext 295. Insurance