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Home United Kingdom Customer Service Advisor
Customer Service Advisor
Job details
Customer Service Advisor Job Req ID: 29746 Posting Date: 9 Mar 2024 Function: EE Contact Centres Unit: Consumer Location: Contact Centre (EE), Newcastle, United Kingdom Salary: 23,504.00 Where: EE Gosforth Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Tech Support role with EE. Why not use your skills to make a difference and join our Tech Support Team in EE Gosforth? We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you?- A great starting salary of £23,504 rising to £24,064 at 9 months in role, plus uncapped commission - Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. - Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want. - Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts. - Volunteering days, so you can give back to your local community. - Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
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Prove to employers that you can provide excellent customer service skills and get the rewards you deserve. With a recognised qualification on your CV, you’ll have a huge advantage and will have many more job opportunities.<br /> <br /> The modules on this course have been designed by professionals and begin by covering customer service as a whole. Learners will also study telephone etiquette, how to work in a team effectively, how to supervise a team, social intelligence, negotiation skills, time management and how to manage stress at work. Gaining this certificate will fully prepare you for work in a customer service environment and will allow you to progress to supervisor level once you have some work experience.<br /> <br /> <strong>What will I learn?</strong> <ul> <li>This Diploma in Customer Service will develop knowledge and skills in key areas such as:</li> <li>Delivering customer service</li> <li>Customer retention</li> <li>Resolving customer problems</li> <li>Business principles</li> <li>Managing your own performance</li> <li>Professional development</li> </ul> Learning with Study 365 has many advantages. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.<br /> <br /> This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests, and exams. 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This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Tech Support role with EE. <p></p> Why not use your skills to make a difference and join our Tech Support Team in EE Gosforth? We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome. <p></p> We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. 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We are passionate about developing our people and we’ll support you to achieve the career you want. <p></p>- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts. <p></p>- Volunteering days, so you can give back to your local community. <p></p>- Optional Private Healthcare and Dental, to protect you and your family. <p></p> On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. 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Customer Service Advisor at EE. Please apply or share https://jobs.laimoon.com/jobs/externalview/42001207' $emailText = 'Hiring now! Customer Service Advisor at EE. 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Hiring company
EE
-
Customer Service Management Course LineAED 87
AED 1,028Duration: Upto 2 Hours -
Customer Service Skills Diploma Study 365AED 179Duration: Upto 75 Hours
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