Technical Support Specialist

Support Engineer (Subscriptions and Billings) | Umbrella Contract | 18 Months | £230 Per Day People Source have partnered with a Global Tech client looking to recruit for 4 Support Engineers in their Subscription and Billings department. This is a UK Wide remote role, candidates must live and be eligible to work in the UK. The day to day job will involve identifying, analysing an resolving Billing-related issues, either on your own or by involving colleagues. Key Responsibilities:

• Resolve complex customer billing issues that may involve several cloud technologies (Azure, SQL Azure, AppFabric etc.) and scenarios such as service availability, quality, outage management, subscription management, and correlation of usage and charges.
• Write high quality case notes so the team can support customers, and customers do not have to repeat themselves.
• Effective use of collaboration and troubleshooting skills within and across teams.
• Drive customer communications (by phone and email or phone), making follow-ups on the assigned tickets and effectively engage necessary stakeholders who can assist.
• Quickly identify cases that require escalation.
• Create and maintain incident management requests to product group.

• Proven experience in a technical support/billing support role.
• Demonstrable troubleshooting skills and strong analytical, problem solving and decision making skills.
• Azure Fundamentals Certification (desired).