Branch Manager

Job details

Pay

Job type

Location

• Daily Operations Management: Ensure smooth daily operations, including sales, logistics, customer service, and inventory management.
• Sales and Profit Goals: Develop and implement sales and profit goals, supervise sales activities to ensure goal attainment.
• Staff Management: Lead and manage the team, including recruitment, training, motivation, and performance evaluations.
• Customer Service: Ensure high-quality customer service, resolve customer issues and complaints, maintain customer relationships to enhance satisfaction and loyalty.
• Customer Feedback Collection: Describe how to collect, analyze, and respond to customer feedback to improve service and product quality.
• Inventory Management: Effectively manage car inventory, avoid losses and excess stock, ensure reasonable pricing and sales.
• Problem Solving: Actively identify and address issues faced by the branch to ensure smooth operations.
• Company Culture and Values: Uphold the company's culture and values, ensuring consistency across all teams.
• Team Training: Develop team members' potential, provide training and guidance to enhance team performance.
• Team Collaboration: Describe how the branch collaborates with other departments to ensure internal coordination.
• Goals and Performance Evaluation: Set monthly, quarterly, and annual sales and profit goals, describe how to evaluate and reward performance.
• Innovation and Improvement: Actively propose improvement suggestions and innovative methods to optimize branch operations and business growth.
• Risk Management and Compliance: Emphasize compliance with regulations in the used car industry to reduce potential risks.
• Reporting and Communication: Regularly report branch status, team performance, and market dynamics to the Director, promptly address issues, and maintain open communication.
• Market Analysis and Competitive Intelligence: Emphasize the importance of monitoring market trends and competitors' activities to formulate strategies in response to market changes.
• Crisis Management Plan: Describe plans and procedures for dealing with emergencies and crises.
• Budget Management: Clearly define responsibilities for branch budget formulation and management.

• Bachelor's degree and relevant work experience.
• 5 years of leadership and management experience, ability to motivate and guide teams.
• Sales and marketing experience, understanding of the automotive market.
• Excellent communication and interpersonal skills.
• Proficient in using office software and related business tools.
• Good character and teamwork spirit.

• Commission pay

• Manjung: Reliably commute or planning to relocate before starting work (Required)