Quality Assurance Associate Manager - Bilingual Spanish
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Quality Assurance Associate Manager - Bilingual Spanish
Apply locations Taguig City, Philippines time type Full time posted on Posted Yesterday job requisition id R-352326 About this role: Wells Fargo is seeking a Business Execution Associate Manager - Bilingual Spanish which covers jobs responsible for developing, implementing, and executing business initiatives and programs, as well as serving as advocates for Wells Fargo's vision and business plans across business groups. In this role, you will:- Supervise a team in transactional tasks and processes to ensure timely completion, quality, and compliance for the business
- Ensure successful planning, integration, impasse resolution, and measurement of operations that are routine and arise within the operations of the work group
- Identify Business Execution opportunities and provide guidance on strategies, operations, and financial management for the purpose of process improvement
- Mitigate risk development within the operations of work groups and functional areas
- Make day to day supervisory decisions and, under the direction of management, resolve issues for procedure administration and adherence, systems or change initiatives, business continuity planning, reporting and research, project funding, quality management, communications, financial control, and internal processing of colleagues
- Leverage interpretation of policies, procedures, or compliance requirements for the business group
- Collaborate and consult with immediate Business Execution colleagues and management while recommending strategies to implement changes and improvements
- Interact directly with external parties to influence, optimize, and negotiate on business operations related to Strategy and Execution
- Manage allocation of people and financial resources for smooth functioning of business operations
- Mentor and guide talent development of direct reports and assist in hiring talent
- 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 1+ years leadership experience
- Bachelor's Degree
- 2+ years of Quality Assurance or Contact Center / BPO Operations experience
- 1+ year of leadership experience in Quality Assurance or Contact Center / BPO Operations
- 2+ years experience in Bilingual Spanish role
- Flexible with work schedule and arrangement
- Willing to work in McKinley Hill, Taguig
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