Portfolio Success Manager I
Full time
at Zendesk International Ltd (Ireland)
in
Online
Posted on April 4, 2024
Job details
Portfolio Success Manager I page is loaded
Portfolio Success Manager I
Apply locations Dublin, Ireland time type Full time posted on Posted Yesterday job requisition id R27245Job Description
As a Customer Success Manager in the Global Scaled Customer Success organization, your responsibility is to work with agility across different sizes and segments of customers, delivering 1:1 engagements through comprehensive Discovery and expert Recommendations, facilitating webinar events, and scaled campaigns. Our goal is to ensure our customers are deriving value, are optimized for success, and are happily growing with Zendesk for the long term. A day in the life of a Scaled CSM:- Working across a large cohort of different types of customers. One day you may be helping a small Retail customer optimize their CX Messaging and the next you’re delivering a recommendation to a larger Enterprise organization
- You’ll work cross functionally with Zendesk Advocacy/Support, Sales, Renewals, Professional Services and more.
- You’ll leverage data and insights to shape your approach, inform your discovery, and bolster your recommendations
- You’ll help forecast and mitigate risk, ensuring growth, and drive customer satisfaction
- As a group, we host weekly online events that let customers get to know us while they learn alongside their peers.
- We produce short videos that convey intricate concepts in an easily digestible way.
- We build outreach campaigns - usually via email & video - that entice customers to engage with us and realize the value of our partnership.
Your background:
- You have experience working in Customer Success, Sales, Support or other customer-facing roles
- You have experience identifying business objectives and mapping solutions, in a thorough, compelling but crisp manner
- You’re dynamic and agile. You want a landscape that challenges you and changes shape vs. remains static
- You’re data driven and have experience with tools like SFDC, Gainsight, Tableau and Zendesk.
- You’re not satisfied with the status quo and you’re driven by continuous improvement and positive customer experiences
- This role is based in Dublin, Ireland and will be responsible for supporting customers throughout EMEA. French or German speaking is a plus.
About Us
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. #J-18808-LjbffrApply safely
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